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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment business with a focus on client conversion.
- Benefits: Competitive salary, career growth, and direct visibility with senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across sectors.
- Why this job: Make a real impact by converting leads into live vacancies and enhancing client relationships.
- Qualifications: Strong recruitment experience and proven client conversion skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Preston employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Preston
✨Tip Number 1
Get on the phone! When you see a warm lead, don’t hesitate to follow up quickly. A friendly chat can turn interest into a solid job brief, so be ready to ask the right questions and show your enthusiasm.
✨Tip Number 2
Be prepared to qualify the role. Make sure you understand the urgency and commitment from the client. This will help you determine if it’s worth your time and effort, so don’t shy away from asking those tough questions!
✨Tip Number 3
Show off your commercial savvy! When discussing fees and terms, be confident and clear. This is your chance to demonstrate your understanding of the recruitment process and how you can add value to the client.
✨Tip Number 4
Don’t forget to track your progress! Keep an eye on lead conversion and role status. This not only helps you stay organised but also shows your potential employer that you’re results-driven and focused on success.
We think you need these skills to ace Client Services Manager in Preston
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your agency-side recruitment experience. We want to see how you've turned client interest into real roles before, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your CV and cover note straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your business development and client conversion abilities, and don’t forget to mention your confidence in discussing recruitment fees and terms. We love it when candidates show they understand what we’re all about!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Role-Specific Scenarios
Think of specific examples from your past experience that showcase your ability to convert leads into successful placements. Be ready to discuss how you've handled job briefs, client communications, and any challenges you've faced in a similar role.
✨Master the Art of Qualification
Practice how to qualify leads effectively without coming off as pushy. Prepare questions that test urgency and commitment, and be ready to explain how you would approach a vague brief or a hesitant client.
✨Showcase Your Communication Skills
Since this role requires strong phone confidence, practice articulating your thoughts clearly and concisely. You might even want to do a mock call with a friend to get comfortable discussing recruitment fees and terms in a professional manner.