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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment firm focused on client lead conversion.
- Benefits: Competitive salary, career growth, and direct visibility with senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across various sectors.
- Why this job: Make a real impact by converting leads into live vacancies and shaping recruitment strategies.
- Qualifications: Strong recruitment experience and proven business development skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Plymouth employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Plymouth
✨Tip Number 1
Get on the phone! Don’t wait for leads to come to you. Make those cold calls and reach out to potential clients directly. It’s all about creating conversations and showing your enthusiasm.
✨Tip Number 2
Follow up quickly on any warm leads. Timing is everything, so don’t let that interest fizzle out. A quick call can make all the difference in turning a lead into a solid opportunity.
✨Tip Number 3
Be prepared to ask the right questions. When you’re taking job briefs, dig deep to understand the client’s needs and urgency. This will help you qualify the role and show you mean business.
✨Tip Number 4
Don’t shy away from discussing terms and commercials. Confidence is key here! Make sure you’re clear about what you can offer and how it benefits the client. It’s all part of building that strong relationship.
We think you need these skills to ace Client Services Manager in Plymouth
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your agency-side recruitment experience. We want to see how you've successfully converted leads into real roles before, so don’t hold back on those examples!
Be Clear and Concise: Keep your CV and cover note straightforward. We appreciate clarity, so make it easy for us to see your qualifications and how they align with the role. Remember, we’re looking for someone who can manage client relationships effectively!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specifics of the Client Services Manager role. Mention your experience with job briefs, managing hiring managers, and your confidence in discussing recruitment fees.
Follow Up with Enthusiasm: After you apply through our website, don’t hesitate to follow up! A little enthusiasm goes a long way, and it shows us that you’re genuinely interested in joining our team. We love proactive candidates!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Stuff
Before the interview, make sure you thoroughly understand KTS Group's business model and how they generate client interest. Familiarise yourself with their tech stack and lead generation strategies so you can discuss how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully converted leads into recruitment assignments. Be ready to share these examples during the interview, highlighting your approach to qualifying roles and managing client relationships.
✨Master the Commercials
Since discussing recruitment fees and terms is crucial for this role, brush up on your knowledge of KTS's commercials. Be prepared to explain how you would handle these discussions confidently and professionally.
✨Show Your Phone Confidence
Given the emphasis on phone campaigns and direct outreach, practice your phone skills before the interview. You might even want to role-play common scenarios to demonstrate your ability to engage clients effectively and qualify leads without being aggressive.