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- Tasks: Be the go-to person for residents during a heating project, ensuring smooth communication.
- Company: Join a dynamic team focused on improving homes in Nottingham.
- Benefits: Competitive daily rate and the chance to make a real difference.
- Other info: Temporary role with potential for impactful community engagement.
- Why this job: Help residents navigate changes in their homes while building trust and community.
- Qualifications: Experience in resident liaison or customer service, with strong communication skills.
The predicted salary is between 38000 - 42000 £ per year.
We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham. This is a resident-facing, site-based role where you will act as the key link between residents and the project delivery team during works in occupied homes.
Key Responsibilities- Act as the main point of contact for residents throughout the project
- Build trust with tenants, leaseholders, and vulnerable residents
- Clearly explain works, timelines, and access requirements
- Coordinate property access for surveys, installations, and follow-ups
- Manage and resolve resident queries, concerns, and complaints
- Maintain accurate records of interactions, issues, and outcomes
- Support resident meetings, drop-ins, and engagement sessions
- Work closely with site teams and contractors to ensure smooth delivery
- Maintain inclusive communication and safeguarding awareness
- Experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer
- Background in social housing, planned works, refurbishment, retrofit, or construction
- Strong resident-facing communication and stakeholder management skills
- Experience handling complaints and difficult situations
- Strong organisational and record-keeping ability
- Comfortable working in occupied homes and managing access appointments
- Available immediately or at short notice
- Able to commute to Nottingham NG9 daily
- Experience in retrofit, decarbonisation, or heating projects
- Experience working with vulnerable residents
- Knowledge of heat pumps or energy efficiency projects
Apply now with your CV and availability.
Resident Liaison Officer in Nottingham employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Nottingham
✨Tip Number 1
Get to know the company and the project before your interview. Research their past projects and understand their values. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to build trust with residents. Role-play common scenarios with a friend to get comfortable explaining complex information clearly and empathetically.
✨Tip Number 3
Prepare examples from your past experience that highlight your problem-solving skills. Think of times when you've successfully managed complaints or difficult situations, as these will be key in demonstrating your fit for the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Resident Liaison Officer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing genuine enthusiasm and a clear understanding of the responsibilities involved.
Showcase Your Communication Skills: Since this role is all about resident interaction, make sure to highlight your strong communication skills in your application. We want to know how you’ve successfully managed resident queries and built trust in previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident queries and coordinating access for works. This will help you demonstrate your knowledge and show that you're the right fit for the role.
✨Showcase Your Communication Skills
Since this role is all about building trust with residents, be prepared to discuss your communication strategies. Think of examples where you've successfully managed difficult situations or complaints. Highlighting your experience in social housing or similar environments will really set you apart.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, such as how you'd handle a resident's complaint about noise during construction. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to maintain calm under pressure.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this role, so be ready to talk about how you keep track of interactions and manage your time effectively. You might want to share specific tools or methods you use to stay organised, especially when juggling multiple resident concerns at once.