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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: Join KTS Group, a dynamic recruitment business with a focus on innovation.
- Benefits: Competitive salary, career growth, and a chance to work closely with senior leadership.
- Other info: Opportunity to build commercial systems and work across various sectors.
- Why this job: Make a real impact by converting leads into successful placements in a high-visibility role.
- Qualifications: Strong recruitment experience and excellent client management skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Nottingham employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Nottingham
✨Tip Number 1
Get on the phone! When you see a warm lead, don’t wait around. Call them up and start a conversation. Show your enthusiasm and ask the right questions to qualify their needs.
✨Tip Number 2
Be prepared to discuss terms and commercials confidently. Know your stuff inside out so you can explain it clearly without hesitation. This will help build trust with potential clients.
✨Tip Number 3
Follow up quickly! Timing is everything in this game. If a client shows interest, make sure you’re the first to reach out and keep the momentum going.
✨Tip Number 4
Don’t shy away from challenging vague briefs. If something doesn’t add up, ask for clarification. This shows you’re serious about delivering quality and helps you understand what the client really needs.
We think you need these skills to ace Client Services Manager in Nottingham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about the opportunity to help convert client interest into real roles. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your agency-side recruitment experience and any business development successes you've had. We love seeing how your skills align with what we’re looking for!
Be Specific in Your Note: In your short note, give us a clear example of how you turned a lead into a live client vacancy. We want to hear about your thought process and the steps you took. Specifics will make your application stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensures it gets to the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully converted leads into clients or managed client relationships effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your impact.
✨Master the Commercials
Be ready to discuss recruitment fees, terms, and how you’ve navigated these conversations in the past. Show that you understand the importance of these elements in building strong client relationships and how they contribute to successful placements.
✨Practice Your Phone Confidence
Since this role requires strong phone skills, practice common scenarios you might encounter during calls. Role-play with a friend or mentor to build your confidence in discussing job briefs and qualifying leads without sounding aggressive.