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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment firm focused on client lead conversion.
- Benefits: Competitive salary, career growth, and direct visibility with senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across multiple sectors.
- Why this job: Make a real impact by converting leads into live vacancies and shaping recruitment strategies.
- Qualifications: Strong recruitment experience and proven business development skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Manchester employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Manchester
✨Tip Number 1
Get on the phone! Don’t wait for leads to come to you. Make those calls, follow up on warm leads, and create conversations. It’s all about showing your enthusiasm and commitment to turning interest into real opportunities.
✨Tip Number 2
Be prepared to ask the right questions. When you’re chatting with clients, dig deep to understand their needs. This will help you qualify roles better and show that you’re genuinely interested in providing value.
✨Tip Number 3
Showcase your confidence! Whether you’re discussing fees or coordinating with recruiters, being assertive without being aggressive is key. Remember, you’re the expert here, so own it!
✨Tip Number 4
Don’t forget to track your progress. Keep an eye on lead conversion rates and role statuses. This not only helps you stay organised but also shows potential employers that you’re results-driven and focused on success.
We think you need these skills to ace Client Services Manager in Manchester
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your strong agency-side recruitment experience. We want to see how you've successfully converted leads into real roles in the past, so don’t hold back on those examples!
Be Clear and Concise: Keep your CV and cover note clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to how you can help us turn client interest into successful placements.
Tailor Your Application: Make sure to tailor your application to the role. Use the job description as a guide and reflect on how your skills align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Don’t Forget the Example: Remember to include that short note explaining an example where you converted a warm or cold recruitment lead into a live client vacancy. This is your chance to shine and show us your practical experience in action!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This will help you tailor your responses and show that you're genuinely interested in their operations.
✨Prepare for Role-Specific Scenarios
Think of specific examples from your past experience where you've successfully converted leads into placements. Be ready to discuss how you handled job briefs, client communications, and any challenges you faced. This will demonstrate your practical knowledge and problem-solving skills.
✨Master the Art of Qualification
Practice how to qualify leads effectively without coming off as pushy. Prepare questions that test urgency and commitment, and be ready to explain how you would handle vague briefs or weak urgency. This shows your confidence and understanding of the recruitment process.
✨Showcase Your Communication Skills
Since this role requires strong phone confidence, practice articulating your thoughts clearly and concisely. You might even want to do a mock call with a friend to simulate the pressure of real client conversations. This will help you feel more at ease during the actual interview.