At a Glance
- Tasks: Be the go-to person for residents during exciting refurbishment projects.
- Company: Join a dynamic team focused on improving residential living spaces.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Work independently on-site with a focus on community engagement.
- Why this job: Make a real difference in people's lives while enhancing your communication skills.
- Qualifications: Experience in liaison roles and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting an experienced Resident Liaison Officer / Tenant Liaison Officer to support occupied residential re-cladding, façade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works.
The Role
- Acting as the primary point of contact for residents throughout the project
- Carrying out resident consultations before works commence
- Explaining programmes, access requirements, timelines, and potential disruption
- Providing regular project updates and communication to residents
- Coordinating access appointments with tenants, leaseholders, and resident representatives
- Managing resident enquiries, concerns, and complaints professionally
- Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken
- Preparing and distributing newsletters, notices, letters, and resident communications
- Attending site meetings, progress meetings, and resident engagement sessions
- Supporting site teams in maintaining customer satisfaction and reducing resident-related delays
- Assisting with vulnerability assessments and additional resident support requirements
- Monitoring resident feedback and helping implement service improvements
- Ensuring all activities comply with GDPR, health and safety requirements, and project expectations
About You
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar
- Experience within construction, social housing, planned works, refurbishment, external works, façade, cladding, fire remediation, EWI, or building safety projects
- Excellent communication and relationship-building skills
- Strong organisational and administrative ability
- Confident managing complaints and difficult conversations professionally
- Comfortable working independently within a site environment
- Professional, approachable, and customer-focused
- Full UK driving licence
Highly Desirable
- Direct experience on re-cladding, façade remediation, EWI, FRA, fire safety, or external envelope projects
- Experience on occupied residential schemes
- Knowledge of vulnerable resident support and safeguarding processes
- Experience producing newsletters, consultation packs, resident surveys, and no-access reporting
- Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings
Apply now with your CV for a confidential discussion.
Resident Liaison Officer in London employer: Key Talent Solutions
As a Resident Liaison Officer with us, you will thrive in a supportive and dynamic work environment that prioritises communication and resident satisfaction. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values your input in enhancing service delivery. Located in vibrant areas like Clapham, Battersea, or Redhill, you will enjoy the benefits of working in a community-focused role while contributing to meaningful projects that improve residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Resident Liaison Officer, especially your communication skills and ability to handle complaints.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of specific examples where you've successfully managed resident concerns or improved communication. This will demonstrate your capability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience as a Resident Liaison Officer or similar roles. We want to see how your skills match the job description, so don’t be shy about showcasing your past projects and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so share your passion for resident engagement and project management.
Showcase Communication Skills:Since this role is all about communication, make sure your application reflects your ability to manage relationships and handle complaints professionally. We want to see examples of how you've successfully navigated tricky conversations in the past.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of re-cladding and external refurbishment projects, as well as the key skills required, like communication and complaint management.
✨Prepare for Common Questions
Anticipate questions related to your experience in managing resident communications and handling complaints. Think of specific examples from your past roles that demonstrate your ability to maintain customer satisfaction and manage difficult conversations.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly. You might even want to prepare a mock presentation or explanation of a project update to demonstrate how you would communicate with residents.
✨Research the Company and Projects
Get to know the company’s previous projects and their approach to resident engagement. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company’s mission.
