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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: Join KTS Group, a dynamic recruitment business with a focus on innovation.
- Benefits: Competitive salary, career growth, and a chance to work closely with senior leadership.
- Other info: High-impact role with visibility across the organisation and opportunities for professional development.
- Why this job: Make a real impact by converting leads into successful placements in a fast-paced environment.
- Qualifications: Strong recruitment experience and excellent client management skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in London employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in London
✨Tip Number 1
Get on the phone! When you see a warm lead, don’t wait around. Call them up and start a conversation. Show them you’re keen and ready to help – it’s all about building that rapport.
✨Tip Number 2
Be prepared to ask the right questions. When you’re chatting with clients, dig deep into their needs. Understanding their urgency and commitment can make all the difference in converting that lead into a solid assignment.
✨Tip Number 3
Don’t shy away from discussing terms and fees. Confidence is key! Make sure you explain KTS commercials clearly and coordinate terms without hesitation. It shows you know your stuff and builds trust.
✨Tip Number 4
Keep track of everything! Use our tools to monitor lead conversion and role status. This will help you stay organised and ensure you’re pushing for interviews and next steps effectively.
We think you need these skills to ace Client Services Manager in London
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your agency-side recruitment experience. We want to see how you've turned client interest into real roles before, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your CV and cover note straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your business development and client conversion abilities, and don’t forget to mention your confidence in discussing recruitment fees and terms. We love it when candidates show they’ve done their homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This will help you tailor your responses and demonstrate your genuine interest in their operations.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully converted leads into placements or managed client relationships. Be ready to share these stories during the interview, as they will showcase your experience and ability to handle the responsibilities of the role.
✨Master the Art of Qualification
Practice how to qualify leads effectively without coming off as pushy. Prepare questions that help you gauge urgency and commitment from clients, and be ready to discuss how you would approach this in real scenarios.
✨Showcase Your Communication Skills
Since this role requires strong phone confidence, practice articulating your thoughts clearly and concisely. You might even want to do mock calls with a friend to refine your pitch and ensure you can handle objections smoothly.