Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for residents during a heating project, ensuring smooth communication.
- Company: Join a dynamic team focused on improving homes and communities.
- Benefits: Competitive pay, hands-on experience, and the chance to make a difference.
- Other info: Immediate start available; perfect for those ready to jump into action.
- Why this job: Play a vital role in enhancing living conditions while developing your skills.
- Qualifications: Experience in liaison roles and a background in housing or construction.
The predicted salary is between 38000 - 42000 £ per year.
We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham.
This is a resident-facing, site-based role where you will act as the key link between residents and the project delivery team during works in occupied homes.
- Act as the main point of contact for residents throughout the project
- Coordinate property access for surveys, installations, and follow-ups
- Manage and resolve resident queries, concerns, and complaints
- Work closely with site teams and contractors to ensure smooth delivery
Experience required:
- Experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer
- Background in social housing, planned works, refurbishment, retrofit, or construction
- Experience handling complaints and difficult situations
- Available immediately or at short notice
- Experience in retrofit, decarbonisation, or heating projects
- Knowledge of heat pumps or energy efficiency projects
Liaison Officer (Permanent) employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer (Permanent)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry, attend local events, and join relevant online groups. The more people you know, the better your chances of landing that Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their projects. Be ready to discuss how your experience aligns with their needs, especially in social housing and retrofit heating projects.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight specific examples where you've successfully managed resident queries or complaints. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Liaison Officer (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or similar roles. We want to see how your background in social housing and construction makes you the perfect fit for this position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about resident liaison work and how you can help make our retrofit heating project a success. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled complaints or difficult situations in the past. We love seeing candidates who can think on their feet and resolve issues effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Key Talent Solutions
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the retrofit heating project and how it impacts residents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Resident Interactions
Since this role is all about being the main point of contact for residents, think about how you would handle various scenarios. Prepare examples of how you've successfully managed resident queries or complaints in the past. This will demonstrate your problem-solving skills and ability to empathise with residents.
✨Showcase Your Teamwork Skills
You'll be working closely with site teams and contractors, so it's essential to highlight your teamwork experience. Be ready to discuss how you've collaborated with others in previous roles, especially in construction or social housing settings. This will show that you can contribute to a smooth project delivery.
✨Stay Updated on Industry Trends
Having knowledge about heat pumps, energy efficiency, and decarbonisation will set you apart. Brush up on the latest trends and technologies in the retrofit sector before your interview. This shows that you're proactive and committed to staying informed, which is crucial for a role like this.