At a Glance
- Tasks: Assist with customer enquiries and improve service perception through proactive communication.
- Company: Join a local highways contractor focused on community engagement.
- Benefits: Part-time hours, flexible work environment, and valuable experience in customer service.
- Other info: Opportunity to support impactful projects and enhance your career in customer service.
- Why this job: Make a difference in your community while developing essential communication skills.
- Qualifications: Experience in public-facing roles and strong complaint resolution skills.
The KTS Group are working with a Local Highways Contractor to secure a Part-time temporary Administrator within their Customer Service Department.
Responsibilities
Reporting to the Customer Services Manager, you will operate across the contract with delegated responsibility to assist with the delivery of proactive and reactive communication with the public and other key stakeholders, and work to improve the perception of the service.
Duties will include:
- Receiving, recording, and responding to enquiries from members of the public and other stakeholders relating to our network activities.
- Supporting the Customer Service Manager with social value and communication projects and tasks when required.
- Monitoring and identifying customer feedback to identify trends and areas for improvement.
- Receiving, recording, and responding to complaints.
- Providing support to operational teams to ensure the effective communication of programmes of work.
If you have:
- Experience of working successfully within a public-facing environment.
- A proven ability to handle complaints with consideration and compassion whilst taking a practical approach to resolution management.
- Effective influencing skills.
- A proven ability to deliver against agreed action plans and improvement programmes.
Customer Service Administrator in Ipswich employer: Key Talent Solutions
The KTS Group is an excellent employer, offering a supportive work culture that values proactive communication and community engagement. As a part-time Customer Service Administrator, you will benefit from flexible working arrangements while contributing to meaningful projects that enhance public perception of local services. With opportunities for professional growth and a commitment to employee development, KTS Group fosters an environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service. Think about your past experiences and how they relate to handling complaints and improving service perception. We want you to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio or a simple presentation that highlights your achievements in customer service. This can be a great conversation starter during interviews and shows you're proactive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in public-facing roles. We want to see how your skills align with the responsibilities listed in the job description.
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your ability to handle enquiries and complaints effectively. Use examples from your past experiences to illustrate your points.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share specific instances where you've successfully resolved complaints or improved processes. This will show us you can handle the challenges of the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle enquiries and complaints effectively, as this role is all about communication with the public. Be ready to share examples from your past experiences where you’ve successfully resolved issues.
✨Showcase Your Communication Skills
Since you'll be working closely with the public and stakeholders, it’s crucial to demonstrate your communication skills. Prepare to discuss how you've managed feedback and complaints in previous roles. Use specific examples that highlight your ability to influence and improve perceptions.
✨Research the Company and Its Values
Familiarise yourself with the KTS Group and their approach to customer service. Understanding their values will help you align your answers with what they’re looking for. Mention any relevant projects or initiatives they’ve undertaken that resonate with you during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage a difficult customer or improve a service. Practising these scenarios will help you articulate your thought process and show how you can contribute to the team.
