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For Companies At a Glance
- Tasks: Support communications for highways maintenance and engage with the public and stakeholders.
- Company: Join a dynamic team focused on improving local highways services.
- Benefits: Earn £13.45 per hour with flexible part-time hours.
- Why this job: Make a real difference in your community through effective communication.
- Qualifications: Experience in public-facing roles and strong communication skills required.
- Other info: Great opportunity for career growth and to shape public engagement.
The predicted salary is between 13 - 16 £ per hour.
Location: Ipswich, IP1
Rate: £13.45 per hour
Hours: 20 hours per week (preferably 5 days; 3 days considered)
The Opportunity
We are recruiting for a Communications Assistant to support a long-term highways maintenance and improvement contract based in Suffolk. This is a part-time role (20 hours per week) and an excellent opportunity to join a newly established contract, playing a key role in shaping how the highways service communicates with the public and key stakeholders. Working closely with internal teams and external stakeholders, you will help deliver clear, timely and effective communications, supporting positive public engagement and continuous improvement.
The Role
Reporting to the Communications Manager, you will support both proactive and reactive communications across the contract. You will act as a key point of contact for public enquiries and complaints, while also supporting wider communication initiatives.
Key Responsibilities
- Receive, record and respond to enquiries from members of the public and other stakeholders relating to highway activities
- Support the Communications Manager with social value and communication-related projects
- Monitor customer feedback to identify trends and opportunities for service improvement
- Receive, record and respond to complaints in line with the client’s complaints policy
- Provide communication support to operational teams to ensure programmes of work are clearly communicated
- Assist with internal and external communications across the contract
- Support internal campaigns that promote innovation and workforce engagement
- Assist with the delivery and continuous improvement of the Stakeholder Management Plan and Communications Plan
- Support initiatives designed to improve customer service and public perception of the highways service
Requirements
- Experience working successfully in a public-facing role
- Proven ability to manage complaints with empathy, professionalism and a practical approach to resolution
- Strong influencing and stakeholder engagement skills
- Ability to deliver against agreed action plans and improvement programmes
- Understanding of highway maintenance or infrastructure services is desirable
The Right Person for the Role
- Comfortable engaging directly with local councillors, stakeholders and members of the public
- Passionate about delivering high-quality customer service
- Excellent written and verbal communication skills
- Forward-thinking with strong planning and organisational skills
- Creative and proactive, with the ability to generate realistic and sustainable ideas
If interested apply now and contact Luke Thompson for more information.
Communications Assistant – Highways in Ipswich employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Assistant – Highways in Ipswich
✨Tip Number 1
Network like a pro! Reach out to people in the highways and communications sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for communications roles and practice your responses. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively.
✨Tip Number 3
Show off your passion for public engagement! When you get the chance, share examples of how you've successfully communicated with the public or handled complaints. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Communications Assistant – Highways in Ipswich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Assistant role. Highlight your experience in public-facing roles and any relevant skills that match the job description. We want to see how you can bring your unique flair to our highways communications!
Showcase Your Communication Skills: Since this role is all about effective communication, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can engage with the public and stakeholders, so let your writing reflect that ability.
Demonstrate Problem-Solving Abilities: We love a proactive approach! In your application, share examples of how you've managed complaints or resolved issues in the past. This will show us that you can handle the challenges that come with the role and keep things running smoothly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Stuff
Make sure you understand the basics of highways maintenance and improvement. Brush up on any relevant terminology and recent projects in Suffolk. This will show that you're genuinely interested in the role and can engage in meaningful conversations.
✨Showcase Your Communication Skills
Since this role is all about effective communication, prepare examples of how you've successfully handled public enquiries or complaints in the past. Be ready to demonstrate your ability to communicate clearly and empathetically, as this will be key in your interactions.
✨Engage with Stakeholders
Think about how you would approach engaging with local councillors and other stakeholders. Prepare some ideas on how to improve public perception of the highways service and be ready to discuss these during the interview. This shows initiative and a proactive mindset.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewer. Ask about the current challenges the communications team faces or how they measure success in public engagement. This not only shows your interest but also helps you gauge if the role is the right fit for you.
