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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment business with a focus on client conversion.
- Benefits: Competitive salary, career growth, and direct visibility to senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across multiple sectors.
- Why this job: Make a real impact by converting leads into live vacancies and enhancing client relationships.
- Qualifications: Strong recruitment experience and proven business development skills.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Guildford employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Guildford
✨Tip Number 1
Get on the phone! Don’t wait for leads to come to you. Make those cold calls and reach out to potential clients directly. It’s all about creating conversations and showing your enthusiasm.
✨Tip Number 2
Follow up quickly on any warm leads. Timing is everything, so don’t let that interest fizzle out. A quick call can make all the difference in turning a lead into a solid opportunity.
✨Tip Number 3
Be prepared to ask the right questions. When you’re taking job briefs, dig deep to understand the client’s needs and urgency. This will help you qualify the role and show you mean business.
✨Tip Number 4
Don’t shy away from discussing terms and commercials. Confidence is key! Make sure you’re clear about what you can offer and how it benefits the client. This builds trust and sets the stage for a successful partnership.
We think you need these skills to ace Client Services Manager in Guildford
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your agency-side recruitment experience. We want to see how you've turned client interest into real roles before, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your CV and cover note straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to tailor your application to the job description. Mention how your experience aligns with the responsibilities listed, like managing client relationships and converting leads. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent projects, and how they generate client interest. This will help you tailor your responses and show that you're genuinely interested in their operations.
✨Prepare for Role-Specific Scenarios
Think of specific examples from your past experience where you've successfully converted leads into recruitment assignments. Be ready to discuss how you handled job briefs, managed client expectations, and navigated challenging conversations about fees and terms.
✨Showcase Your Phone Confidence
Since this role requires strong phone skills, practice articulating your thoughts clearly and confidently over the phone. You might even want to do mock calls with a friend to get comfortable discussing recruitment processes and handling objections.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you assess the urgency and commitment of potential roles. Share your thought process on which leads are worth pursuing and how you would approach clients who may not be fully committed yet.