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- Tasks: Be the go-to person for residents during a heating project, ensuring smooth communication.
- Company: Join a dynamic team focused on improving homes in Nottingham.
- Benefits: Competitive daily rate and hands-on experience in a vital community role.
- Other info: Immediate start available; perfect for those looking to jump into a rewarding role.
- Why this job: Make a real difference in people's lives while gaining valuable industry experience.
- Qualifications: Experience in resident liaison or customer service, especially in housing or construction.
The predicted salary is between 38000 - 45000 £ per year.
We are seeking an experienced Resident Liaison Officer to support a temporary retrofit heating project in Nottingham.
This is a resident-facing, site-based role where you will act as the key link between residents and the project delivery team during works in occupied homes.
- Act as the main point of contact for residents throughout the project
- Coordinate property access for surveys, installations, and follow-ups
- Manage and resolve resident queries, concerns, and complaints
- Work closely with site teams and contractors to ensure smooth delivery
Experience required:
- Experience as a Resident Liaison Officer, Tenant Liaison Officer, or Customer Liaison Officer
- Background in social housing, planned works, refurbishment, retrofit, or construction
- Experience handling complaints and difficult situations
- Available immediately or at short notice
- Experience in retrofit, decarbonisation, or heating projects
- Knowledge of heat pumps or energy efficiency projects
Contractor Liaison Officer employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and construction sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those tricky questions! Think about how you’d handle resident complaints or coordinate with site teams. We want you to show off your experience and problem-solving skills during interviews.
✨Tip Number 3
Show your passion for social housing and energy efficiency! When chatting with potential employers, let them know why you care about these projects. We believe that enthusiasm can set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and we’re always on the lookout for talented individuals like you. Let’s get you that Contractor Liaison Officer position together!
We think you need these skills to ace Contractor Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Resident Liaison Officer or similar roles. We want to see how your background in social housing and construction makes you the perfect fit for this project!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about resident liaison work and how you can help make this retrofit heating project a success. Keep it engaging and relevant!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled complaints or difficult situations in the past. We love seeing candidates who can manage resident queries with ease and professionalism!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the specifics of the retrofit heating project and how it impacts residents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare for Resident Scenarios
Think about potential resident queries or complaints you might encounter in this role. Prepare examples from your past experience where you've successfully managed similar situations. This will showcase your problem-solving skills and ability to handle difficult conversations.
✨Showcase Your Teamwork Skills
Since you'll be working closely with site teams and contractors, be ready to discuss your experience collaborating with different stakeholders. Highlight specific instances where your communication and coordination skills led to successful project outcomes.
✨Stay Updated on Industry Trends
Brush up on the latest trends in social housing, energy efficiency, and retrofit projects. Being knowledgeable about heat pumps and decarbonisation will not only impress your interviewers but also show that you're committed to staying informed in your field.