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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: Join KTS Group, a dynamic recruitment firm focused on client conversion.
- Benefits: Competitive salary, career growth, and a chance to work closely with senior leadership.
- Other info: High visibility role with opportunities to build commercial systems and improve processes.
- Why this job: Make a real impact by turning leads into successful placements in a fast-paced environment.
- Qualifications: Strong recruitment experience and excellent client management skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Cheltenham employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Cheltenham
✨Tip Number 1
Get on the phone! Don’t wait for leads to come to you. Make those calls, follow up on warm leads, and create conversations. It’s all about showing your enthusiasm and commitment to turning interest into real opportunities.
✨Tip Number 2
Be prepared to ask the right questions. When you’re chatting with clients, dig deep to understand their needs. This will help you qualify roles better and show that you’re genuinely interested in providing value.
✨Tip Number 3
Don’t shy away from discussing terms and commercials. Confidence is key! Make sure you can clearly explain KTS’s offerings and how they benefit the client. This will help build trust and set the stage for successful negotiations.
✨Tip Number 4
Keep track of everything! Use a system to monitor lead conversion, role status, and feedback. This not only helps you stay organised but also shows clients that you’re on top of things and ready to deliver results.
We think you need these skills to ace Client Services Manager in Cheltenham
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your agency-side recruitment experience. We want to see how you've turned client interest into real roles before, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your CV and cover note straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application for this role. Reference the job description and show us how your experience aligns with what we're looking for. This will help us see why you’re the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows us you’re serious about joining our team at KTS Group!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This will help you tailor your responses and show that you're genuinely interested in their operations.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully converted leads into placements or managed client relationships. Be ready to discuss these examples in detail, highlighting your approach and the outcomes. This will demonstrate your experience and capability in a practical way.
✨Master the Art of Qualification
Practice how to qualify leads effectively without coming off as pushy. Prepare questions that can help you gauge urgency and commitment from clients. This skill is crucial for the role, so showing that you can do this smoothly will impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your phone confidence and communication style. You might even want to role-play some scenarios with a friend beforehand to ensure you come across as both professional and approachable during the interview.