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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment business with a focus on client conversion.
- Benefits: Competitive salary, career growth, and direct visibility to senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across multiple sectors.
- Why this job: Make a real impact by converting leads into live vacancies and enhancing client relationships.
- Qualifications: Strong recruitment experience and proven business development skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Brighton employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Brighton
✨Tip Number 1
Get on the phone! When you see a warm lead, don’t wait around. Call them up and start a conversation. Show them you’re keen and ready to help – it’s all about building that rapport.
✨Tip Number 2
Qualify your leads like a pro. Ask the right questions to figure out if the role is urgent and worth pursuing. This will save you time and help you focus on the best opportunities.
✨Tip Number 3
Be clear and confident when discussing terms and commercials. You want to make sure everyone’s on the same page, so don’t shy away from these conversations – they’re crucial for closing deals.
✨Tip Number 4
Keep track of everything! Use a system to monitor lead conversion and role status. This will help you stay organised and ensure you’re following up at the right times. Plus, it shows you’re on top of your game!
We think you need these skills to ace Client Services Manager in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your agency-side recruitment experience and any business development successes you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Note: In your application, include a short note that showcases your ability to convert leads into live client vacancies. Share a specific example that demonstrates your skills and confidence in managing client relationships. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, so show us you can get to the point without fluff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at KTS Group!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent projects, and how they generate client interest. This will help you tailor your responses and show that you're genuinely interested in their operations.
✨Prepare for Role-Specific Scenarios
Think of specific examples from your past experience where you've successfully converted leads into recruitment assignments. Be ready to discuss how you handled job briefs, managed client expectations, and navigated challenging conversations about fees and terms.
✨Showcase Your Phone Confidence
Since this role requires strong phone skills, practice articulating your thoughts clearly and confidently over the phone. You might even want to do mock calls with a friend to get comfortable discussing recruitment processes and qualifying leads without sounding aggressive.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss how you assess the urgency and commitment of potential roles. Share your thought process on which roles are worth pursuing and how you would handle vague briefs. This will highlight your commercial judgement and ability to challenge when necessary.