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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment firm focused on client lead conversion.
- Benefits: Competitive salary, career growth, and direct visibility with senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across various sectors.
- Why this job: Make a real impact by converting leads into live vacancies and enhancing client relationships.
- Qualifications: Strong recruitment experience and proven business development skills.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Birmingham employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Birmingham
✨Tip Number 1
Get on the phone! Don’t wait for leads to come to you. Make those cold calls and reach out directly to potential clients. It’s all about creating conversations and showing your enthusiasm.
✨Tip Number 2
Follow up quickly on any warm leads. Timing is everything, so don’t let that interest fizzle out. A quick call or email can make all the difference in turning a lead into a client.
✨Tip Number 3
Be prepared to ask the right questions. When you get a job brief, dig deep! Understand the urgency, budget, and decision-making process. This will help you qualify the role and show your expertise.
✨Tip Number 4
Don’t forget to showcase your success stories! When applying through our website, include examples of how you’ve converted leads into placements. It’s a great way to demonstrate your skills and stand out.
We think you need these skills to ace Client Services Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your agency-side recruitment experience and any business development successes you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Note: In your short note, share a specific example of how you converted a warm or cold lead into a live client vacancy. Be clear and concise, showing us your thought process and the impact of your actions. This is your chance to shine!
Show Your Phone Confidence: Since this role requires strong phone confidence, consider mentioning any relevant experiences where you successfully engaged clients over the phone. We love seeing candidates who can communicate effectively and build relationships!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures it gets the attention it deserves. We can't wait to see what you bring to the table!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Role-Specific Scenarios
Think of specific examples from your past experience that showcase your ability to convert leads into clients. Be ready to discuss how you've taken job briefs, managed client relationships, and navigated challenging conversations about fees and terms.
✨Showcase Your Communication Skills
Since this role requires strong phone confidence, practice articulating your thoughts clearly and concisely. You might even want to do a mock call with a friend to simulate the kind of conversations you'll be having with clients.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about KTS Group's approach to client conversion and how they measure success. This not only shows your interest but also helps you gauge if the company aligns with your career goals.