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- Tasks: Transform client interest into recruitment assignments and manage the hiring process.
- Company: KTS Group, a dynamic recruitment business with a focus on client conversion.
- Benefits: Competitive salary, career growth, and direct visibility with senior leadership.
- Other info: High-impact role with opportunities to build commercial systems and work across various sectors.
- Why this job: Make a real impact by converting leads into live vacancies and enhancing client relationships.
- Qualifications: Strong recruitment experience and proven client conversion skills required.
The predicted salary is between 40000 - 50000 £ per year.
KTS Group is hiring a Head of Talent Solutions to sit at the centre of our client lead conversion and recruitment business development engine. This is not a passive account management role. We generate client interest through our tech stack, phone campaigns, lead generation consultants, referrals and inbound conversations. Your job will be to turn that interest into qualified, commercially protected recruitment assignments.
You will follow up with clients, test urgency and commitment, take proper job briefs, explain our commercials, coordinate terms of business, brief the right internal recruiters and manage the client through first submission, feedback and interview stage. When lead flow is low, you will also be expected to get on the phone, follow our playbook and create conversations yourself.
What you will do:
- Follow up quickly on warm client leads and campaign replies.
- Qualify whether the role is real, urgent and worth working.
- Take detailed job briefs from hiring managers.
- Test budget, timeline, decision process and commitment.
- Explain KTS commercials and coordinate terms.
- Brief partner recruiters and agree delivery priorities.
- Manage the client through first shortlist and feedback.
- Present submissions professionally with clear recommendations.
- Push for interviews and next steps.
- Hand over the client relationship to the recruiter when appropriate.
- Run direct outreach and cold calls when lead flow is low.
- Track lead conversion, role status, submissions, interviews and revenue outcomes.
What we are looking for:
- Strong agency-side recruitment experience.
- Proven business development and client conversion ability.
- Experience taking job briefs and managing hiring managers.
- Confidence discussing recruitment fees, terms and commercials.
- Understanding of both permanent and contract recruitment.
- Strong phone confidence.
- Ability to work across multiple sectors and regions.
- Strong internal stakeholder management.
- Commercial judgement to know which roles are worth working.
- The confidence to challenge vague briefs, weak urgency and poor commitment.
This role will suit you if:
- You are a recruiter who enjoys the client side as much as delivery.
- You know how to turn "send me CVs" into a proper job brief.
- You are confident on the phone.
- You can qualify hard without sounding aggressive.
- You understand that terms, feedback slots and process control matter.
- You can coordinate recruiters without slowing them down.
- You want a visible role close to senior leadership.
- You like building commercial systems, not just filling one vacancy at a time.
What success looks like:
You will help KTS convert more client interest into real roles, reduce wasted delivery time, protect our commercial position and improve the speed from lead to submission, interview and placement. For the right person, this is a high-impact role with direct visibility across the group.
Interested? Apply with your CV and a short note explaining one example where you converted a warm or cold recruitment lead into a live client vacancy.
Client Services Manager in Belfast employer: Key Talent Solutions
Contact Detail:
Key Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager in Belfast
✨Tip Number 1
Get on the phone! When you see a warm lead, don’t hesitate to follow up quickly. A friendly chat can turn interest into a solid job brief, so be ready to ask the right questions and show your enthusiasm.
✨Tip Number 2
Qualify those leads like a pro! Make sure you’re not just filling roles for the sake of it. Test the urgency and commitment of the client to ensure you’re investing your time wisely.
✨Tip Number 3
Be clear about our commercials. When discussing terms, make sure you explain everything transparently. This builds trust and helps clients feel confident in moving forward with us.
✨Tip Number 4
Don’t shy away from direct outreach! If lead flow is low, roll up your sleeves and start those cold calls. It’s all about creating conversations and turning them into opportunities, so let’s get out there!
We think you need these skills to ace Client Services Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Manager role. Highlight your agency-side recruitment experience and any business development successes you've had. We want to see how you can turn client interest into real roles!
Craft a Compelling Cover Note: In your cover note, share a specific example of when you converted a warm or cold lead into a live client vacancy. This is your chance to show us your skills in action, so make it engaging and relevant!
Show Your Phone Confidence: Since this role involves a lot of client interaction, let your phone confidence shine through in your application. Mention any experiences where you’ve successfully managed client conversations or handled objections.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Key Talent Solutions
✨Know Your Client Inside Out
Before the interview, research KTS Group thoroughly. Understand their business model, recent successes, and challenges in the recruitment industry. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Prepare for Role-Specific Scenarios
Think of specific examples from your past experience that showcase your ability to convert leads into placements. Be ready to discuss how you've handled job briefs, client objections, and tight deadlines. This will show that you can handle the demands of the Client Services Manager role.
✨Master the Art of Communication
Since this role requires strong phone confidence, practice articulating your thoughts clearly and concisely. Role-play with a friend or mentor to simulate client conversations, focusing on how to qualify leads without coming off as aggressive.
✨Showcase Your Commercial Acumen
Be prepared to discuss your understanding of recruitment fees, terms, and the importance of urgency in the hiring process. Highlight instances where your commercial judgement led to successful outcomes, demonstrating that you can protect KTS's interests while meeting client needs.