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- Tasks: Coordinate service schedules and ensure smooth communication between clients and staff.
- Company: Join a dynamic engineering company making waves in the industry.
- Benefits: Enjoy flexible part-time hours with a negotiable salary.
- Why this job: Be part of a supportive team that values customer satisfaction and personal initiative.
- Qualifications: Experience in sales administration and customer service is essential.
- Other info: Ideal for self-motivated individuals who thrive under pressure.
The predicted salary is between 24000 - 36000 £ per year.
Location: Stockport
Salary: £Negotiable
The Company: Engineering
The Role:
- Reporting to the Service Director you will be responsible for the following activities:
- Scheduling installation works
- Facilitating and scheduling service visits and communicating with clients and staff to ensure visits are successful
- Completing after visit functions to ensure reporting and invoicing is delivered in a timely manner
- Ensure that Service Engineers have sufficient supplies and are correctly qualified to perform the service visits safely
- Answering customers’ questions and liaising with Production, Technical & Aftercare teams so requests are processed efficiently.
- Creating and issuing Risk and Method Statements (RAMS)
Requirements:
- Must have experience in a Sales Administration role, ideally within a manufacturing or engineering organisation
- You should have proven experience within a similar service role, taking responsibility for the customer within the company
- Experience in working with a CRM system
- Self-motivated with the ability to use own initiative
- Able to work to tight deadlines
- Excellent attention to detail
- Well organised with working with a calendar booking system
- Customer focused and wanting to solve customer problems
Service Coordinator (Part time) employer: Key Selection Recruitment Limited
Contact Detail:
Key Selection Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator (Part time)
✨Tip Number 1
Familiarise yourself with the engineering and manufacturing sectors. Understanding the industry will help you communicate effectively with clients and staff, showcasing your knowledge during any discussions.
✨Tip Number 2
Brush up on your CRM skills. Since experience with a CRM system is essential for this role, being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully managed scheduling and customer service in previous roles. Being able to share specific instances where you've excelled will highlight your organisational skills and customer focus.
✨Tip Number 4
Network with professionals in the engineering field. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Service Coordinator (Part time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration and service roles, particularly within manufacturing or engineering. Use specific examples that demonstrate your ability to manage customer relationships and work with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Service Coordinator role. Mention your self-motivation, attention to detail, and organisational skills. Relate your past experiences to the responsibilities listed in the job description.
Showcase Your Communication Skills: Since the role involves liaising with clients and various teams, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with customers or colleagues in previous roles.
Highlight Problem-Solving Abilities: The job requires a customer-focused approach to solving problems. Include specific instances where you've resolved customer issues or improved processes in your previous positions. This will demonstrate your capability to handle the responsibilities of the role.
How to prepare for a job interview at Key Selection Recruitment Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to manage schedules and ensure everything runs smoothly. Be prepared to discuss your experience with calendar booking systems and how you prioritise tasks to meet tight deadlines.
✨Demonstrate Customer Focus
This role requires a strong customer service orientation. Share examples of how you've successfully resolved customer issues in the past and how you maintain communication with clients to ensure their needs are met.
✨Highlight Your Technical Knowledge
Since the position is within an engineering context, it's beneficial to show your understanding of technical processes. Familiarise yourself with basic engineering concepts and be ready to discuss how you've liaised with technical teams in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've had to coordinate services or manage unexpected challenges, and be ready to explain your thought process and actions.
