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- Tasks: Manage client relationships and oversee project delivery in a dynamic print environment.
- Company: Join a leading Print & Direct Mail company in West Yorkshire, known for innovation.
- Benefits: Enjoy competitive salary, potential for growth, and a collaborative work culture.
- Why this job: Be the key contact for clients, driving projects and enhancing service delivery.
- Qualifications: 3+ years in account management, strong communication skills, and project management expertise required.
- Other info: Opportunity to work with creative teams and utilise social media for client engagement.
Location: West Yorkshire
Salary: 37k - 40k
The Company: Print & Direct Mail company
Role:
- You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.
- Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities.
- The role is a conduit to all their other integrated processes and teams.
- Build and maintain strong relationships with clients to understand their needs and expectations.
- Act as the primary contact for clients, addressing inquiries and resolving issues promptly.
- Identify new sales and project opportunities with existing clients.
- Interact with clients using social media platforms.
- Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget.
- Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met.
- Budget management and innovative knowledge.
- Identify opportunities for account growth and work with clients to upsell additional services.
- Prepare and present proposals, pricing, and contracts to clients.
- Research and competitor analysis to ensure product and service are pitched correctly.
- Working within their ISO standards and internal framework for all quality and service standards.
- Implement processes to monitor and enhance service delivery and client satisfaction.
- Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS.
- Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities.
Requirements:
- 3+ years of experience in account management or client services within the printing industry.
- Strong understanding of print, creative and mailing solutions.
- Excellent communication and interpersonal skills.
- Proficient in project management software and Microsoft Office Suite.
- Ability to manage multiple projects simultaneously while meeting deadlines.
- Strong problem-solving skills and attention to detail.
- Proven track record of achieving targets and managing client accounts effectively.
- Customer-focused with a proactive approach to client service.
- Ability to work independently and as part of a team.
Client Services Account Manager employer: Key Selection Recruitment Limited
Contact Detail:
Key Selection Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Account Manager
✨Tip Number 1
Network within the printing industry by attending relevant events and trade shows. This will help you meet potential clients and industry professionals, giving you a better understanding of client needs and expectations.
✨Tip Number 2
Familiarise yourself with HubSpot and other project management tools commonly used in the industry. Being proficient in these platforms will not only enhance your application but also demonstrate your readiness to hit the ground running.
✨Tip Number 3
Engage with potential clients on social media platforms. Share insights about print and mailing solutions, and showcase your expertise to build rapport and establish yourself as a knowledgeable resource.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their services, recent projects, and client base to tailor your conversation and show how you can contribute to their success.
We think you need these skills to ace Client Services Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and the printing industry. Emphasise your skills in project management, client relations, and any specific software you are proficient in, such as Microsoft Office Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences where you've successfully managed client relationships or projects, and how you can contribute to their success.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively resolved client issues or improved service delivery in previous roles. This will demonstrate your proactive approach and ability to handle challenges.
Highlight Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider mentioning any experience with social media interactions or presentations to clients.
How to prepare for a job interview at Key Selection Recruitment Limited
✨Know Your Print Industry
Make sure you brush up on your knowledge of the print, creative, and mailing processes. Being able to discuss these topics confidently will show that you understand the industry and can manage client expectations effectively.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your ability to understand client needs and how you've addressed their inquiries or resolved issues promptly.
✨Showcase Project Management Experience
Be ready to discuss your experience with project management software and how you've overseen projects from planning to delivery. Mention specific instances where you managed multiple projects simultaneously and met deadlines.
✨Prepare for Sales Opportunities
Think about ways you've identified new sales or project opportunities in previous roles. Be prepared to discuss how you would upsell additional services to existing clients and present proposals effectively.
