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- Tasks: Manage rent accounts, recover arrears, and provide financial advice to tenants.
- Company: Join Key-Rite Security's supportive Housing Services team.
- Benefits: Full-time role with opportunities for growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Knowledge of welfare benefits and experience in income recovery preferred.
- Other info: Collaborative environment focused on respect and positive community impact.
The predicted salary is between 30000 - 42000 £ per year.
The opportunity for a proactive Income Officer to join Key‑Rite Security's Housing Services team focuses on managing rent accounts, recovering arrears, and providing financial inclusion advice to tenants. It requires close collaboration with internal teams, external agencies, and compliance with housing legislation.
Key Responsibilities
- Monitor and manage the debt recovery process across all tenure types.
- Take timely and effective action to recover rent arrears, former tenancy arrears, service charges, and recharges.
- Liaise with Housing Benefit teams and the Department for Work & Pensions to resolve entitlement queries and minimise overpayments.
- Provide advice and signposting to maximise customer income, including referrals to Money Advice services.
- Prepare and present cases for court, attend hearings, and manage the eviction process when necessary.
- Promote and develop a rent‑paying culture across the organisation.
- Maintain accurate records using CX/CRM and ensure compliance with Pre‑Court Protocols.
What We’re Looking For
- Strong knowledge of welfare benefits and money advice.
- Excellent communication, negotiation, and influencing skills.
- Experience in income recovery within a social housing environment.
- Practical knowledge of housing legislation and court processes.
- Ability to analyse data, prioritise workload, and work on your own initiative.
- A full UK driving licence and access to a vehicle insured for business purposes.
This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities. If you feel you would be the right person for this role, simply Apply Now!
Income Officer in Kidderminster employer: Key-Rite Security
Contact Detail:
Key-Rite Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Kidderminster
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in income recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits and housing legislation. We want you to feel confident discussing these topics, as they’re crucial for the Income Officer role.
✨Tip Number 3
Showcase your communication skills! During interviews, be ready to demonstrate how you’ve effectively negotiated or influenced others in past roles. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Income Officer in Kidderminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Officer role. Highlight your experience in income recovery and knowledge of welfare benefits. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping tenants and how you can contribute to our team. Keep it concise but impactful, and don’t forget to mention your understanding of housing legislation.
Showcase Your Communication Skills: As an Income Officer, communication is key. In your application, give examples of how you've effectively communicated with tenants or agencies in the past. We love seeing real-life examples that demonstrate your negotiation and influencing skills!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Key-Rite Security
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits and housing legislation. Being able to discuss these topics confidently will show that you're proactive and well-prepared for the role.
✨Showcase Your Communication Skills
Since the job involves liaising with various teams and agencies, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated or negotiated in past roles to demonstrate your skills.
✨Prepare for Real-Life Scenarios
Think about potential situations you might face as an Income Officer, like managing arrears or preparing cases for court. Be ready to discuss how you'd handle these scenarios, showcasing your problem-solving abilities.
✨Highlight Your Team Spirit
This role is all about collaboration, so be sure to mention any experiences where you've worked effectively within a team. Emphasise your ability to contribute positively to a supportive environment.
