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- Tasks: Help customers with queries and ensure satisfaction through effective solutions.
- Company: Join a dynamic team focused on delivering exceptional customer service in social housing.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional development.
- Why this job: Make a real impact by improving customer experiences and contributing to community projects.
- Qualifications: Experience in customer service and understanding of the social housing market is essential.
- Other info: Opportunity to gain formal qualifications in asset management and surveying.
The predicted salary is between 25000 - 35000 £ per year.
Are you customer-focused, with excellent problem-solving skills and a professional, friendly manner? If delivering excellent customer service is your passion and you enjoy using your initiative to confidently help a diverse range of customers, sometimes in difficult or sensitive situations, then we would like to hear from you!
As a Customer Liaison Officer, you’ll be on-hand to offer solutions and advice to customer and internal stakeholder queries to ensure surveying works and follow-up works are undertaken. You’ll ensure customer satisfaction is measured and identify any improvements, liaising with colleagues to highlight any issues and implement changes to the process.
As the first point of contact for enquiries about physical works, you will visit customers in their homes, attend contractor meetings, and resolve issues with a ‘right first time’ approach. With strong attention to detail, you’ll support managers in monitoring and reporting on contractor performance and customer satisfaction and will help monitor the delivery of projects to ensure completion on time and on budget.
We’re looking for an experienced customer-focused individual who understands the social housing market and can deliver effective customer services. You’ll be accustomed to working in a challenging and fast-paced environment, meeting targets and deadlines. With good numeracy skills, you’ll be able to maintain budgets and reports. An understanding of asset management projects, building construction, design, and surveying is desirable; it is essential that you are prepared to progress towards gaining formal recognised competence and qualification in this field.
Customer Liaison Officer employer: Key-Rite Security
Contact Detail:
Key-Rite Security Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing market and current trends. Understanding the challenges and needs of customers in this sector will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your problem-solving skills by role-playing difficult customer scenarios with friends or family. This will prepare you to handle sensitive situations confidently and effectively.
✨Tip Number 3
Network with professionals in the social housing and customer service sectors. Attend relevant events or join online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 4
Research StudySmarter and our values, especially regarding customer service excellence. Tailoring your approach to align with our mission will show your genuine interest in joining our team.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. Use specific examples that demonstrate your ability to handle difficult situations and your understanding of the social housing market.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention how your initiative and attention to detail have positively impacted previous roles, and relate this to the responsibilities of a Customer Liaison Officer.
Showcase Relevant Skills: Emphasise your numeracy skills and any experience with budgets or reports. If you have knowledge of asset management projects or building construction, make sure to include this as it aligns with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Key-Rite Security
✨Showcase Your Customer Service Skills
As a Customer Liaison Officer, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved customer satisfaction. This will demonstrate your problem-solving skills and customer focus.
✨Understand the Social Housing Market
Familiarise yourself with the social housing sector and current trends. Being knowledgeable about the challenges and opportunities in this field will show your commitment and understanding of the role, making you a more attractive candidate.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, especially those involving difficult customers or sensitive issues. Practising your responses to these scenarios can help you articulate your thought process and approach effectively during the interview.
✨Demonstrate Attention to Detail
Since the role requires strong attention to detail, be ready to discuss how you ensure accuracy in your work. You might want to share examples of how you've monitored performance metrics or maintained budgets in previous roles, highlighting your organisational skills.
