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- Tasks: Manage caseloads and provide exceptional service to customers in the underwriting process.
- Company: Join More2Life, a leading company in the Equity Release market.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in helping people secure their retirement.
- Qualifications: Attention to detail, strong communication skills, and a proactive mindset.
- Other info: Be part of a supportive team that values integrity and ambition.
The predicted salary is between 36000 - 60000 £ per year.
Locations: Preston, Lancashire
Type: Full time
Posted on: Posted Today
Job requisition id: R****
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in ****. Today, operating from our offices in Preston, we help over **** people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
As a member of the Underwriting support team, your main duties include full responsibility for the management of your caseload, covering a variety of work-types, to ensure customer queries/issues/administrative requests are dealt with efficiently and within agreed service levels. The role covers mortgage applications, pre-offer queries and pre-offer processing.
Main Role & Responsibilities:- Providing exceptional service to our customers in all aspects of their dealings with us.
- Liaising with relevant internal and external stakeholders to maintain quality relationships.
- Ensuring all tasks are completed accurately and within specific time frames, criteria and policy.
- Making and receiving phone calls to chase outstanding reports or requests.
- Dealing with technical queries from 3rd parties to allow a case to progress to mortgage offer.
- Experience of working within a business area where accuracy and attention to detail are essential.
- Exceptional attention to detail.
- Excellent interpersonal skills.
- Strong verbal and written communication skills.
- Be able to influence and negotiate with all levels of the business.
- Excellent punctuality and timekeeping.
- Excellent standard and accuracy of work.
- To be able to demonstrate analytical, decision making and problem-solving skills, achieving best business practice.
- Ability to be proactive rather than reactive to ideas.
- Experience of prioritising and completing work to meet deadlines.
- Previous experience of quality checking is desirable.
- To ideally have previous experience within the Financial Services industry, preferably from a regulatory perspective.
- Good understanding of FCA regulations and the impact of regulatory risk would be desirable.
Most of all we look for people who display and work around the core values of our business:
- Ambitious – to break ground to help our customers enjoy a better retirement.
- Supportive – relationships are key to everything we do.
- Personal – going above and beyond to offer exceptional service.
- Integrity – honest, true and transparent in all our relationships.
- Responsive – whatever the challenge we’ll deliver the right result.
- Expert – experts in our field, our thirst for knowledge never stops.
Key Group: Our purpose is to help people finance a better retirement. Our mission is to be the UK’s leading later life lending company. Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).
Underwriting Support in Rishton employer: Key Retirement Group Ltd
Contact Detail:
Key Retirement Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Underwriting Support in Rishton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission to help people finance a better retirement and think about how your skills align with that. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at More2Life.
We think you need these skills to ace Underwriting Support in Rishton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Underwriting Support role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your skills align with our core values. We love seeing genuine enthusiasm for the role!
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure to proofread your application materials. A small mistake can stand out, so let’s show off that exceptional attention to detail we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Key Retirement Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of underwriting and the specific role you're applying for. Familiarise yourself with the company's values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires exceptional attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's through quality checking or managing a caseload, be ready to discuss how your meticulous nature has positively impacted your work.
✨Practice Your Communication Skills
As you'll be liaising with various stakeholders, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal communication skills. Remember, strong interpersonal skills are key to building relationships in this role.
✨Be Proactive and Problem-Solving
Prepare to discuss situations where you've had to think on your feet and solve problems proactively. The interviewers will want to see that you can handle challenges effectively. Think of examples where you took the initiative to improve processes or resolve issues before they escalated.