At a Glance
- Tasks: Provide 1st and 2nd line IT support and troubleshoot technical issues.
- Company: Join Key Group, a leading later-life lending specialist in the UK.
- Benefits: Enjoy 23 days holiday, well-being days, and a supportive workplace.
- Other info: Be part of a team that fosters innovation and career development.
- Why this job: Kickstart your IT career in a collaborative environment that values growth.
- Qualifications: Strong customer service skills and experience with IT systems required.
The predicted salary is between 28800 - 43200 £ per year.
locations: Preston, Lancashire
time type: Full time
posted on: Posted Today
job requisition id: R2422
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do. Key Group has been helping people unlock a better retirement since 1998. As one of the UK’s leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement. Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.
What You'll Do:
- Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
- Log and track IT issues, ensuring colleagues receive timely updates.
- Troubleshoot and resolve technical problems efficiently across various systems.
- Collaborate with 3rd line support and external suppliers when needed.
- Assist with onboarding new starters and managing system access.
- Ensure IT security and confidentiality are upheld at all times.
What We're Looking For:
- Strong customer service skills with excellent communication.
- Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.
- ITIL Foundation qualification or equivalent experience.
- Ability to work in a fast-paced, agile environment.
Some of our benefits:
- 23 days holiday + bank holidays (rising with service)
- Additional holiday purchase scheme
- 1 Well-being Day
- 1 Charity Day
- Tier 1 pension (5% Employee, 8% Employer)
- Simply Health & Life Assurance
- A supportive and innovative workplace where you can thrive
If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!
IT Service Desk Analyst in Preston employer: Key Retirement Group Ltd
More2Life, part of Key Group, offers a dynamic and supportive work environment in Preston, where you can thrive as a Trainee Paralegal. With a strong focus on employee development, you will have the opportunity to gain invaluable experience in property law while benefiting from hybrid working arrangements that promote work-life balance. Join a team that values collaboration and growth, ensuring you are well-equipped for a successful career in the legal field.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Service Desk Analyst in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant IT support experience to show us you're the right fit for the IT Service Desk Analyst role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about IT support and how you can contribute to our team. Share specific examples of how you've resolved technical issues or provided excellent customer service in the past.
Showcase Your Technical Skills:Don’t forget to mention your experience with Windows Server, Active Directory, and other tools listed in the job description. We want to see that you have the technical know-how to thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Key Retirement Group Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Windows Server, Active Directory, and MS Office. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had.
✨Customer Service is Key
Since this role involves a lot of interaction with colleagues, practice your communication skills. Think of examples where you've provided excellent customer service or resolved conflicts effectively.
✨Understand ITIL Basics
If you have an ITIL Foundation qualification, be prepared to talk about it! If not, familiarise yourself with the basics of ITIL and how it applies to IT service management. This shows you're proactive and knowledgeable.
✨Show Your Team Spirit
This company values collaboration, so think of examples where you've worked well in a team. Be ready to discuss how you can contribute to a supportive culture and help onboard new starters.
