Group Head of Insight & Analytics in Preston

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK’s leading later life lending company. Our portfolio of brands comprises of Key (the Adviser), More2Life (the Lender) and Air (Adviser software service).

We are looking to appoint a Head of Insights & Analytics into the business, to lead the function responsible for turning data into better decisions, better performance, and better customer outcomes. This is a hands‐on analytics and insight leadership role focused on MI, reporting and analysis.

The successful candidate will define the organisation’s insights and analytics strategy whilst building and leading a high performing MI, reporting and analytics team. You will demonstrate thought leadership, acting as the organisation’s authoritative voice on insight and analytics, and bring external market trends, regulatory expectations and analytical innovations into the business to promote a culture of proactive, hypothesis‐led analysis.

The ideal candidate will have significant insights and analytics leadership experience and possess a strong commercial instinct. There is a need for deep BI reporting expertise such as Power BI, Tableau as well as strong SQL literacy. The ideal candidate will be a strong people leader – a clear communicator, constructively challenging, with a customer and compliance mind and focussed on outcomes. They will also have a governance mindset and be able to build a strong partnership with Data Engineering.

• Insight Strategy & Leadership
  • Define and own the organisation’s insight and analytics strategy.
  • Build and lead a high‐performing MI, reporting and analytics team.
  • Translate complex data into actionable recommendations.
• Performance Reporting & BI
  • Maintain a single source of truth for key performance metrics.
  • Deliver executive MI and narrative.
  • Build scalable self‐serve dashboards.
• Commercial, Customer & Operational Insight
  • Partner with Commercial and Operations to improve performance.
  • Segment performance and diagnose drivers.
  • Lead forecasting, modelling and deep‐dive analytics.
• Customer Outcomes & Regulatory Insight
  • Support good customer outcomes and early risk detection.
  • Provide evidence‐based reporting to governance forums.
• Data Partnership & Governance
  • Define metric and reporting requirements.
  • Partner with Data Engineering without owning engineering delivery.
  • Maintain data-quality standards and controls.
• Process Management & Continuous Improvement
  • Establish reporting and analysis processes.
  • Drive automation and process optimisation.
  • Align processes to operational and audit standards.
  • Integrate AI tools as appropriate to improve delivery and capacity.

Within the first 6–12 months, the successful candidate will have established trusted, reliable performance insight for senior leadership, embedding standardised definitions and reporting across the organisation. Their work will be visibly driving measurable impact—improving decision‐making, strengthening performance, and elevating the role of insight in shaping the business.

Most of all we look for people who display and work around the core values of our business:

• Ambitious – to break ground to help our customers enjoy a better retirement.
• Supportive – relationships are key to everything we do.
• Personal – going above and beyond to offer exceptional service.
• Integrity – honest, true and transparent in all our relationships.
• Responsive – whatever the challenge we’ll deliver the right result.
• Expert – experts in our field, our thirst for knowledge never stops.

25 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well-being day | Great pension! 5% Employee, 8% Employer | Simply Health cashback plan or AXA Exec (Self) | Life Assurance – x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay.

Key Group: Our purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender) and Air Group (The Coach).