At a Glance
- Tasks: Assist mortgage advisers with queries via phone, chat, and email.
- Company: Join a leading company in the later life lending market.
- Benefits: Enjoy 23 days holiday, pension contributions, and health cashback plan.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a supportive team that values your growth and development.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Air Group, part of the Key Group of companies, is the largest community of its kind in the later life lending market with over 8,000 members across the UK. Specifically designed to help advisers and brokers to develop their business, with the tools and infrastructure to compete with large sector specialists. Air Sourcing, our technology solution, allows advisers to source all later life lending products in real time, enabling them to select a suitable product for their clients' needs.
As a Customer Service Assistant, you will be involved in processing administration requests and queries from mortgage advisers via our Sourcing platform, online chat, email, and over the phone. The ideal candidate will show initiative to get the job done in a timely manner and have an enthusiastic attitude with a genuine passion for providing professional customer service. We are looking for a team player who can prioritise, multi-task, and manage their time effectively. The ability to think fast and work in a fast-paced environment is key to being successful in this role. In return, you will be part of a fantastic team and organisation that invests in their employees.
Responsibilities:- To demonstrate and continuously embed the company values in every aspect of the role.
- Provide customer service support via the telephone, online chat, and email.
- Process KFI requests as they are received.
- To build knowledge of the Equity Release market.
- Become a competent user of the Air Sourcing system.
- Process Air Mortgage Club registrations.
- Previous administration and customer service experience is essential; however, full training in the market will be given.
- Excellent interpersonal and communication skills and confidence to liaise with all levels of an organisation; both internal and external.
- Ability to work well in a busy and ever-changing environment.
- Strong organisational skills.
- Ability to process tasks coming in from a variety of sources at one time.
- Meticulous attention to detail.
Most of all, we look for people who display and work around the core values of our business:
- Ambitious – to break ground to help our customers enjoy a better retirement.
- Supportive – relationships are key to everything we do.
- Personal – going above and beyond to offer exceptional service.
- Integrity – honest, true, and transparent in all of our relationships.
- Responsive – whatever the challenge, we’ll deliver the right result.
- Expert – experts in our field, our thirst for knowledge never stops.
- 23 days holiday, plus bank holidays. Rising to 28 days based on length of service.
- Additional holiday purchase scheme.
- 1 charity day.
- Tier 1 pension (Employee 5%, Employer 8%).
- Simply Health cashback plan.
- Life Assurance.
Key Group: Our purpose is to help people finance a better retirement. Our mission is to be the UK’s leading later life lending company. Our connected portfolio of brands comprises of Key (The adviser), Key Partnerships (The partner), more2life (The lender), and Air Group (The Coach).
Customer Service Administrator in Gloucester employer: Key Retirement Group Ltd
At Air Group, we pride ourselves on fostering a supportive and ambitious work culture that empowers our employees to thrive. As a Customer Service Administrator in Gloucestershire, you will benefit from comprehensive training, generous holiday allowances, and a commitment to your professional growth within the dynamic later life lending market. Join us to be part of a dedicated team that values integrity and responsiveness while making a meaningful impact in helping people secure a better retirement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Gloucester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Air Group and their values. This will help you connect your experiences to what they care about, showing that you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle various situations in the role.
✨Tip Number 3
Show off your skills! During the interview, be ready to share specific examples of how you've successfully managed multiple tasks or provided exceptional customer service in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Gloucester
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you’re genuinely excited about helping others and making a difference in their lives.
Tailor Your Experience:Make sure to highlight any previous administration or customer service experience you have. We love seeing how your skills align with our values, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Key Retirement Group Ltd
✨Know the Company Values
Before your interview, take some time to understand the core values of the company. They’re looking for candidates who embody ambition, supportiveness, and integrity. Be ready to share examples from your past experiences that demonstrate how you align with these values.
✨Showcase Your Customer Service Skills
As a Customer Service Administrator, your ability to provide exceptional service is crucial. Prepare specific examples of how you've handled customer queries or resolved issues in previous roles. Highlight your communication skills and your passion for helping others.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities, so be prepared to discuss how you manage multiple tasks effectively. You might want to mention any tools or techniques you use to stay organised, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to demonstrate your enthusiasm and curiosity.
