At a Glance
- Tasks: Provide exceptional customer service and support in a fast-paced environment.
- Company: Join Key Group, a leader in Equity Release and financial services.
- Benefits: Opportunities for growth, supportive culture, and a chance to make a difference.
- Other info: Dynamic role with potential for career advancement in financial services.
- Why this job: Be part of a team that helps people secure a better retirement.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 25000 - 30000 € per year.
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.
Are you a passionate self-driven person? Are you looking for a role that will challenge you and give you an opportunity to shine? As we continue to grow, we are always looking for ambitious and enthusiastic people to grow with us in our customer support teams. This opportunity is open to anyone who is motivated to progress themselves within Financial Services.
Key Group are the Equity Release specialists, helping our customers to fund a better retirement. Part of Key Group, More2Life have grown quickly to become one of the largest lifetime mortgage lenders in the UK and since our foundation we’ve been solely focused on Equity Release, supporting advisers and putting their clients’ needs first.
The main purpose of the role is to provide an exceptional service to our customers in all aspects of their dealings. You will be responsible for the inbound and outbound telephone support line to intermediaries and the end consumer and deal with all forms of communication, including but not limited to email, letters and faxes. You will help intermediaries with technical enquiries, from product criteria to KFI creation and case updates as necessary and will also deal with all aspects of post-completion mortgage administration in line with agreed service levels, policy and criteria for both consumers and intermediaries.
Key knowledge, skills and experience:
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast paced environment.
- Experience of working within a telephone based customer service led environment with inbound and outbound calls.
- Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
- First class communication skills, both written and verbal.
- Handle all enquiries in a professional, positive and prompt manner.
Most of all we look for people who display and work around the core values of our business:
- Ambitious – to break ground to help our customers enjoy a better retirement.
- Supportive – relationships are key to everything we do.
- Personal – going above and beyond to offer exceptional service.
- Integrity – honest, true and transparent in all of our relationships.
- Responsive – whatever the challenge we’ll deliver the right result.
- Expert – experts in our field, our thirst for knowledge never stops.
Customer Service Agent employer: Key Retirement Group Ltd
At Key Group, we pride ourselves on fostering a dynamic and supportive work environment where our employees can truly thrive. As a Customer Service Agent, you will not only play a vital role in helping customers secure a better retirement but also benefit from extensive growth opportunities within the Financial Services sector. Our commitment to personal development, coupled with a culture that values ambition, integrity, and exceptional service, makes us an outstanding employer for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to our mission.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm shine through! We want to see that you're genuinely excited about the role and how you can contribute to our mission of helping customers unlock a better retirement.
Tailor Your CV:Make sure to customise your CV for this specific role. Highlight any relevant experience in customer service or financial services, and don’t forget to mention your software skills, especially with Outlook and Word, as they’re super important for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit! Use it to explain how your values align with ours—ambitious, supportive, personal, integrity, responsive, and expert—and give examples of how you've demonstrated these in your past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Key Retirement Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of equity release and the financial services industry. Brush up on common terms and processes related to mortgages, as this will show your enthusiasm and readiness to engage with the role.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've handled customer queries in the past, especially in a fast-paced environment.
✨Demonstrate Your Values
Familiarise yourself with the core values of the company: ambition, support, personal touch, integrity, responsiveness, and expertise. Think of specific instances where you've embodied these values in your previous roles and be ready to share them during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
