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- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a busy dealership in Hedge End with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and a company car scheme.
- Other info: Full training provided, plus 30 days holiday and opportunities for career growth.
- Why this job: Make a real difference by providing top-notch customer service in the automotive industry.
- Qualifications: Experience in customer service or automotive roles is a plus; strong communication skills are essential.
The predicted salary is between 27000 - 36000 £ per year.
We're looking for a friendly and professional Service Advisor to join a busy dealership in Hedge End. You'll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish.
Key Responsibilities:
- Provide excellent customer service and keep customers informed throughout the service process
- Prepare estimates, invoices, and follow up with customers when work is completed
- Liaise with the workshop to monitor job progress and resolve issues promptly
- Maintain accurate records and handle warranty/goodwill submissions
- Advise technicians on customer queries as needed
Hours: Monday–Friday, 08:00–17:30 (1-hour lunch)
Requirements:
- Previous experience in a customer-facing or automotive service role is preferred
- Strong communication and interpersonal skills
- Organised, detail-oriented, and able to manage multiple tasks
- PC literate and able to learn new systems quickly
- Full, clean driving licence
What's on Offer:
- Competitive salary with uncapped bonus potential and company car scheme
- Full training and ongoing support
- 30 days holiday (including bank holidays) with extra entitlement for service milestones
Service Advisor Motor Trade Job in Southampton employer: Key Recruitment
Contact Detail:
Key Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job in Southampton
✨Tip Number 1
Get to know the dealership! Before your interview, do a bit of research on the company and its values. This way, you can show them that you're genuinely interested in being part of their team and not just any job.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, share examples of how you've managed multiple tasks in previous roles. This will help demonstrate that you're detail-oriented and can keep everything running smoothly.
✨Tip Number 4
Apply through our website! We want to make it easy for you to land this Service Advisor role. By applying directly, you’ll ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
We think you need these skills to ace Service Advisor Motor Trade Job in Southampton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your previous experience in customer service or the automotive industry, and explain how it makes you a great fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your skills and experience at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Key Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers. This will show that you're not just a friendly face, but also someone who knows what they're talking about.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've had to deal with difficult customers or resolve issues quickly. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
As a Service Advisor, you'll need to communicate clearly and effectively. During the interview, demonstrate your interpersonal skills by engaging with the interviewer. Listen actively, ask questions, and respond thoughtfully to show that you can build rapport with customers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your seriousness about the role and your understanding of the dealership's environment. It sets the tone for how you’ll represent the company in front of customers.