IT Service Desk Associate - First Line Support (Hybrid)

IT Service Desk Associate - First Line Support (Hybrid)

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
Key Recruitment Ltd

At a Glance

  • Tasks: Provide first-line technical support and resolve incidents with excellent customer service.
  • Company: Key Recruitment Ltd, a dynamic company in Waterlooville.
  • Benefits: Permanent full-time role with hybrid working options.
  • Other info: Great opportunity for career growth in a fast-paced environment.
  • Why this job: Join a supportive team and enhance your IT skills while helping others.
  • Qualifications: Experience in First Line Service Desk and strong Microsoft 365 skills.

The predicted salary is between 31500 - 38500 Β£ per year.

Key Recruitment Ltd in Waterlooville is recruiting a permanent full-time IT Service Desk Analyst for a hybrid role. You will provide first-line technical support, resolving incidents and service requests from initial contact through to resolution while delivering excellent customer service.

The ideal candidate has prior experience in a First Line Service Desk, strong Microsoft 365 administration skills, experience with IT ticketing systems, and a customer-focused approach with a commitment to excellence.

IT Service Desk Associate - First Line Support (Hybrid) employer: Key Recruitment Ltd

Join a dynamic team in Fareham where your skills as a Flatbed Driver will be valued and rewarded. Our company prioritises safety and efficiency, offering a supportive work culture that encourages professional growth and development. With competitive pay and a commitment to employee well-being, this is an excellent opportunity for those seeking meaningful employment in a thriving environment.

Key Recruitment Ltd

Contact Details:

Key Recruitment Ltd Recruitment Team

We think you need these skills to ace IT Service Desk Associate - First Line Support (Hybrid)

First Line Technical Support
Microsoft 365 Administration
IT Ticketing Systems
Customer Service
Incident Resolution
Service Request Management
Communication Skills