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- Tasks: Provide first-line support and resolve customer incidents with a focus on clear communication.
- Company: Join a dependable IT service provider in Waterlooville with a hybrid work model.
- Benefits: Enjoy private healthcare, a pension, generous holiday, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on knowledge sharing and career advancement.
- Why this job: Be the first point of contact and make a real difference in customer support.
- Qualifications: Experience in Service Desk roles and knowledge of Microsoft 365 is preferred.
The predicted salary is between 28000 - 28000 £ per year.
My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service.
Responsibilities:
- Resolve first-line incidents and service requests within defined scope.
- Maintain accurate records in the ticketing system and escalate issues appropriately.
- Deliver professional, calm, and customer-focused support.
- Follow established processes and contribute to team knowledge sharing.
Requirements:
- Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services.
- Knowledge of Microsoft 365 and ticketing systems.
- Strong communication skills and attention to detail.
- Dependable, process-driven, and customer-focused.
Benefits:
- Hybrid working
- Private healthcare
- Pension
- Generous holiday
- Professional growth opportunities
1st Line Support - IT in Hampshire employer: Key Recruitment Ltd
Contact Detail:
Key Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support - IT in Hampshire
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent projects. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions related to IT support. We should be ready to discuss our experience with Microsoft 365 and ticketing systems, as well as how we handle customer queries. Confidence is key!
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer. Asking about team dynamics or growth opportunities shows that we’re thinking long-term and are keen to contribute to the company’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re proactive and serious about landing the job. Let’s make it happen!
We think you need these skills to ace 1st Line Support - IT in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Service Desk or Helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of Microsoft 365 and ticketing systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the 1st Line Support role. Share specific examples of how you've delivered customer-focused support in the past – we love a good story!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Key Recruitment Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft 365 and any ticketing systems you’ve used. Be ready to discuss how you've resolved incidents in the past, as this will show your practical experience and understanding of the tools.
✨Customer Service Mindset
Since you'll be the first point of contact for customers, demonstrate your customer-focused approach. Prepare examples of how you've handled difficult situations calmly and professionally, highlighting your communication skills.
✨Process Matters
Familiarise yourself with common processes in a Service Desk environment. Be prepared to talk about how you follow established procedures and contribute to team knowledge sharing, as this shows you're dependable and process-driven.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or the tools they use. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.