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- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a busy dealership in Hedge End with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and a company car scheme.
- Why this job: Make a real difference by providing top-notch customer service in a fast-paced environment.
- Qualifications: Experience in customer service or automotive roles is preferred; strong communication skills are a must.
- Other info: Full training provided, plus 30 days holiday and opportunities for career growth.
The predicted salary is between 27000 - 36000 £ per year.
We're looking for a friendly and professional Service Advisor to join a busy dealership in Hedge End. You'll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish.
Key Responsibilities
- Provide excellent customer service and keep customers informed throughout the service process
- Prepare estimates, invoices, and follow up with customers when work is completed
- Liaise with the workshop to monitor job progress and resolve issues promptly
- Maintain accurate records and handle warranty/goodwill submissions
- Advise technicians on customer queries as needed
Hours: Monday-Friday, 08:00-17:30 (1-hour lunch)
Requirements
- Previous experience in a customer-facing or automotive service role is preferred
- Strong communication and interpersonal skills
- Organised, detail-oriented, and able to manage multiple tasks
- PC literate and able to learn new systems quickly
- Full, clean driving licence
What's on Offer
- Competitive salary with uncapped bonus potential and company car scheme
- Full training and ongoing support
- 30 days holiday (including bank holidays) with extra entitlement for service milestones
- Employee discounts on services and parts
- Pension, life assurance, and employee assistance programme
- Opportunities for career growth and development
If you're passionate about providing excellent customer service and enjoy working in a fast-paced automotive environment, apply now or call Lynsey at Key recruitment for more information. I'd love to hear from you.
Service Advisor in West End employer: Key Recruitment Limited
Contact Detail:
Key Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in West End
✨Tip Number 1
Get to know the company! Research the dealership and its values. When you walk in for your interview, you’ll impress them with your knowledge and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you’ll be the first point of contact, think of scenarios where you might need to handle tricky customer queries. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation about how you can provide exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in West End
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to provide excellent service, just like you'll be doing as a Service Advisor.
Be Organised and Detail-Oriented: In your application, demonstrate your ability to manage multiple tasks efficiently. We love candidates who can keep things running smoothly, so share examples of how you stay organised in busy environments.
Communicate Clearly: Strong communication is key for this role. Use clear and concise language in your application to show us that you can convey information effectively, just like you'll need to with customers and technicians.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Key Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Service Advisor. Familiarise yourself with customer service principles and automotive terminology. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is crucial. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to keep customers informed and satisfied throughout the service process.
✨Be Organised and Detail-Oriented
During the interview, highlight your organisational skills. Discuss how you manage multiple tasks and maintain accurate records. You might even want to mention any systems you've used in the past to keep track of customer interactions or job progress.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.