At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a busy dealership in Hedge End with a focus on exceptional service.
- Benefits: Competitive salary, uncapped bonuses, company car, and 30 days holiday.
- Other info: Full training provided with great opportunities for career growth.
- Why this job: Make a real difference by providing top-notch customer service in a fast-paced environment.
- Qualifications: Experience in customer service or automotive roles preferred; strong communication skills essential.
The predicted salary is between 27000 - 36000 £ per year.
We’re looking for a friendly and professional Service Advisor to join a busy dealership in Hedge End. You’ll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish.
Hours: Monday–Friday, 08:00–17:30 (1-hour lunch)
Key Responsibilities:- Provide excellent customer service and keep customers informed throughout the service process
- Prepare estimates, invoices, and follow up with customers when work is completed
- Liaise with the workshop to monitor job progress and resolve issues promptly
- Maintain accurate records and handle warranty/goodwill submissions
- Advise technicians on customer queries as needed
- Previous experience in a customer-facing or automotive service role is preferred
- Strong communication and interpersonal skills
- Organised, detail-oriented, and able to manage multiple tasks
- PC literate and able to learn new systems quickly
- Full, clean driving licence
- Competitive salary with uncapped bonus potential and company car scheme
- Full training and ongoing support
- 30 days holiday (including bank holidays) with extra entitlement for service milestones
- Employee discounts on services and parts
- Pension, life assurance, and employee assistance programme
- Opportunities for career growth and development
If you’re passionate about providing excellent customer service and enjoy working in a fast-paced automotive environment, apply now or call Lynsey at Key recruitment for more information.
Service Advisor in Southampton employer: Key Recruitment Limited
Join a dynamic and supportive team as a Service Advisor in Hedge End, where your commitment to exceptional customer service will be rewarded with a competitive salary and uncapped bonus potential. Our dealership fosters a collaborative work culture, offering comprehensive training, generous holiday entitlement, and clear pathways for career advancement, making it an ideal place for those looking to grow in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Southampton
✨Tip Number 1
Make sure you research the dealership before your interview. Knowing their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to interact with customers regularly. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the team and the dealership's operations.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and puts you one step closer to landing that Service Advisor role.
We think you need these skills to ace Service Advisor in Southampton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor role. Highlight your previous experience in customer service or automotive roles, and relate it back to the key responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the position. Avoid jargon unless it’s necessary!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers. This will show that you're not just a friendly face, but also someone who knows what they're talking about.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've gone above and beyond for a customer or resolved a tricky situation. This will help you articulate your experiences clearly and confidently during the interview.
✨Show Your Personality
As a Service Advisor, you'll be the first point of contact for customers, so let your personality shine through! Be warm and approachable in your responses, and don’t hesitate to share why you’re passionate about providing excellent service. This will help you connect with the interviewer and demonstrate that you’re a great fit for their team.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the dealership's approach to customer service or how they support their staff in professional development. This shows that you're genuinely interested in the role and eager to contribute to their success.
