At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a busy dealership in Hedge End with a focus on exceptional customer service.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and a company car scheme.
- Other info: Full training provided, plus 30 days holiday and opportunities for career growth.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service or automotive roles is preferred; strong communication skills are a must.
The predicted salary is between 27000 - 36000 £ per year.
We're looking for a friendly and professional Service Advisor to join a busy dealership in Hedge End. You'll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish.
Hours: Monday–Friday, 08:00–17:30 (1-hour lunch)
Key Responsibilities:
- Provide excellent customer service and keep customers informed throughout the service process
- Prepare estimates, invoices, and follow up with customers when work is completed
- Liaise with the workshop to monitor job progress and resolve issues promptly
- Maintain accurate records and handle warranty/goodwill submissions
- Advise technicians on customer queries as needed
Requirements:
- Previous experience in a customer-facing or automotive service role is preferred
- Strong communication and interpersonal skills
- Organised, detail-oriented, and able to manage multiple tasks
- PC literate and able to learn new systems quickly
- Full, clean driving licence
What's on Offer:
- Competitive salary with uncapped bonus potential and company car scheme
- Full training and ongoing support
- 30 days holiday (including bank holidays) with extra entitlement for service milestones
Service Administrator - Customer Care in Southampton employer: Key Recruitment Limited
Join our dynamic team in Hedge End, where we prioritise exceptional customer service and employee development. As a Service Administrator, you'll benefit from a competitive salary with uncapped bonus potential, comprehensive training, and a supportive work culture that values your growth. Enjoy 30 days of holiday and the opportunity to work in a friendly environment that encourages collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - Customer Care in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Key Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Key Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator - Customer Care in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Key Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Key Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Key Recruitment Limited!
How to prepare for a job interview at Key Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
