At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with their vehicle needs.
- Company: Join a busy dealership in Hedge End with a focus on exceptional service.
- Benefits: Enjoy a competitive salary, uncapped bonuses, and a company car scheme.
- Other info: Full training provided, plus 30 days holiday and great career growth opportunities.
- Why this job: Make a real difference by providing top-notch customer service in a fast-paced environment.
- Qualifications: Experience in customer service or automotive roles is a plus; strong communication skills are essential.
The predicted salary is between 27000 - 36000 £ per year.
We’re looking for a friendly and professional Service Advisor to join a busy dealership in Hedge End. You’ll be the first point of contact for customers booking services, repairs, or needing advice about their vehicles, ensuring they receive exceptional service from start to finish.
Hours: Monday–Friday, 08:00–17:30 (1-hour lunch)
Key Responsibilities:
- Provide excellent customer service and keep customers informed throughout the service process
- Prepare estimates, invoices, and follow up with customers when work is completed
- Liaise with the workshop to monitor job progress and resolve issues promptly
- Maintain accurate records and handle warranty/goodwill submissions
- Advise technicians on customer queries as needed
Requirements:
- Previous experience in a customer-facing or automotive service role is preferred
- Strong communication and interpersonal skills
- Organised, detail-oriented, and able to manage multiple tasks
- PC literate and able to learn new systems quickly
- Full, clean driving licence
What’s on Offer:
- Competitive salary with uncapped bonus potential and company car scheme
- Full training and ongoing support
- 30 days holiday (including bank holidays) with extra entitlement for service milestones
- Employee discounts on services and parts
- Pension, life assurance, and employee assistance programme
- Opportunities for career growth and development
If you’re passionate about providing excellent customer service and enjoy working in a fast-paced automotive environment, apply now or call Lynsey at Key recruitment for more information.
Service Advisor employer: Key Recruitment Limited
Join a dynamic team as a Service Advisor in Hedge End, where we prioritise exceptional customer service and professional growth. Enjoy a competitive salary with uncapped bonus potential, comprehensive training, and a supportive work culture that values your contributions. With 30 days of holiday and opportunities for career advancement, this role offers a rewarding environment for those passionate about the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure you research the dealership before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the position and the company culture. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar as they make their decision.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous customer-facing or automotive service roles you've had. We’re looking for specific examples that demonstrate your strong communication skills and ability to manage multiple tasks effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and customer service best practices. Familiarise yourself with common vehicle issues and how to communicate them effectively to customers. This will show that you're not just a friendly face, but also someone who knows what they're talking about.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've gone above and beyond for a customer or resolved a tricky situation. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
As a Service Advisor, strong communication is key. During the interview, demonstrate your ability to listen actively and respond thoughtfully. Use examples from your past experiences to illustrate how you've effectively communicated with customers and colleagues alike.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the dealership's approach to customer service or how they support their staff in professional development. Asking questions shows your genuine interest in the role and helps you determine if it's the right fit for you.
