At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and repairs.
- Company: Join a dynamic automotive team focused on excellent customer service.
- Benefits: Competitive salary with uncapped earnings and supportive work environment.
- Other info: Enjoy a structured work schedule with opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong interpersonal skills and experience in customer-facing roles.
The predicted salary is between 27000 - 36000 £ per year.
As a Senior Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Hours of work:
- Monday to Friday 08:00 18:00 (with 1 hour for lunch)
- Saturday 08:30 12:30 (rota)
Requirements:
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet deadlines.
Senior Service Advisor employer: Key Recruitment Limited
Join a dynamic team in Newbury as a Senior Service Advisor, where we prioritise exceptional customer service and employee development. Our supportive work culture fosters growth through ongoing training and career advancement opportunities, while our competitive salary package ensures you are rewarded for your hard work. Experience the unique advantage of working in a vibrant community that values both professional and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Senior Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show potential employers that you’re ready to deliver excellent service right from day one!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills as a Senior Service Advisor, and tailor your approach to each company’s culture.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and reinforces your commitment to providing top-notch customer service.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:As a Senior Service Advisor, your ability to connect with customers is key. Make sure to highlight any previous experience where you’ve gone above and beyond to provide excellent service. We want to see how you can bring that same energy to our team!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers!
Tailor Your Application:Don’t just send in a generic application! Take the time to tailor your CV and cover letter to the Senior Service Advisor role. Mention specific skills and experiences that align with the job description. We love seeing candidates who take the extra step!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the technical aspects of vehicle servicing and repairs. Familiarise yourself with common mechanical issues and diagnostic queries, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you managed difficult situations and what you did to ensure customer satisfaction.
✨Be Organised
As a Senior Service Advisor, you'll need to juggle multiple tasks. During the interview, highlight your organisational skills by discussing how you manage your time and keep track of customer records and follow-ups. Maybe even bring a planner or digital tool you use!
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about the company culture, team dynamics, and expectations for the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.
