At a Glance
- Tasks: Coordinate service administration, manage invoicing, and support customer interactions.
- Company: Join a dynamic team in a busy Service Department in Portsmouth.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Be the backbone of our service operations and make a real difference.
- Qualifications: Experience in administration or service coordination with strong organisational skills.
An excellent opportunity has arisen for an organised and proactive Service Administrator to support the smooth running of a busy Service Department. The role involves coordinating service administration activities, supporting invoicing processes, maintaining accurate records, and liaising with customers, engineers, suppliers, and internal departments.
Key Responsibilities
- Process and review service jobs, ensuring all documentation is complete prior to invoicing
- Maintain accurate service records and monitor Work in Progress (WIP)
- Raise and issue invoices accurately and within required timescales
- Liaise with internal teams to gather job sheets, labour hours, parts usage, and supporting documentation
- Resolve invoice queries and provide professional customer support
- Maintain accurate records within internal systems and shared inboxes
- Provide telephone and administrative support to customers and colleagues
- Prepare quotations for service agreements and maintain contract documentation
- Coordinate jobs and schedules with external contractors and suppliers
- Review supplier invoices and update purchase orders where required
- Produce service-related reports and assist with month-end administration
- Support continuous improvement within service administration processes
Skills & Experience
Essential
- Previous administration, service coordination, or invoicing experience
- Strong attention to detail and organisational skills
- Good working knowledge of Microsoft Office, particularly Excel and Outlook
- Ability to manage multiple tasks in a fast-paced environment
- Strong communication skills and a proactive approach
Desirable
- Experience within engineering, automotive, service, or dealership environments
- Familiarity with ERP or service management systems
Personal Qualities
- Professional and confident communicator
- Resilient and able to remain calm under pressure
- Comfortable dealing with engineers, tradespeople, contractors, and suppliers
- Team player with a positive and adaptable attitude
- Customer-focused with the ability to prioritise workload effectively
Apply now or contact Lynsey at Key Recruitment for further information.
Service Administrator in Portsmouth employer: Key Recruitment Limited
Join a dynamic team in Portsmouth as a Service Administrator, where your organisational skills will be valued in a supportive and collaborative work environment. We offer competitive salaries, opportunities for professional growth, and a culture that prioritises employee well-being and development. With a focus on continuous improvement and teamwork, you'll find meaningful and rewarding employment while contributing to the success of our busy Service Department.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Administrator role.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their service processes and think about how your skills can contribute. We want you to walk in feeling confident and ready to impress!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you articulate your experience and show off your organisational skills, which are key for a Service Administrator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Administrator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and service coordination. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and organisational prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Share specific examples of how you've successfully managed multiple tasks or resolved customer queries in the past.
Show Off Your Tech Skills:Since the role requires good knowledge of Microsoft Office, especially Excel and Outlook, make sure to mention any relevant experience you have with these tools. We love seeing candidates who are tech-savvy and can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Service Administrator. Familiarise yourself with service administration activities, invoicing processes, and how to maintain accurate records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Highlight your previous experience in administration or service coordination during the interview. Be ready to discuss specific examples where you've demonstrated strong attention to detail, organisational skills, and effective communication. This will help the interviewer see how you can contribute to their team.
✨Prepare for Common Questions
Think about potential questions related to managing multiple tasks in a fast-paced environment. Prepare answers that showcase your ability to stay calm under pressure and prioritise effectively. Practising these responses will help you feel more at ease during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for service management, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
