At a Glance
- Tasks: Support customers by identifying parts, processing orders, and ensuring smooth communication.
- Company: Join a growing spare parts team in Portsmouth with a focus on customer service.
- Benefits: Competitive salary of £30,000 and opportunities for career growth.
- Other info: Proactive individuals with a passion for machinery will thrive here.
- Why this job: Make a real impact in a dynamic environment while working with machinery and parts.
- Qualifications: Experience in parts sales or technical customer service is essential.
Parts Sales Support Specialist Portsmouth Full-time | Permanent £30,000
About the Role
An exciting opportunity has arisen for an experienced Parts Sales Support Specialist to join a busy and growing spare parts team in Portsmouth.
This role is ideal for someone with experience in parts sales, technical parts support, order processing or customer service within a technical environment, who enjoys working with customers and has a genuine interest in machinery and parts.
You’ll support customers, dealers, engineers and internal teams by identifying the correct parts, preparing quotations, processing orders and ensuring enquiries are followed through to completion.
You’ll also have the opportunity to contribute to sales growth, stock planning and continuous improvement within the parts function.
Key Responsibilities
- Handle customer, dealer and internal parts enquiries by telephone and email.
- Identify the correct parts using machine details, electronic catalogues, manuals and technical drawings.
- Check part numbers, supersessions, compatibility and suitable alternatives.
- Provide accurate information on pricing, availability, lead times and delivery options.
- Prepare accurate quotations and proactively follow up opportunities.
- Process sales orders accurately through the ERP system.
- Monitor outstanding orders, shipments and backorders, providing customers with regular updates.
- Support returns, credits, shortages, damaged deliveries and warranty-related parts administration.
- Follow up quotations, lost sales and agreed customer opportunities to support sales conversion.
- Identify additional sales opportunities using customer, machine and sales history.
- Support targeted sales of service kits, filters, wear parts and other relevant products.
- Work closely with warehouse, service and sales teams to ensure orders are fulfilled accurately and on time.
- Coordinate urgent requirements relating to breakdowns, planned maintenance and machine handovers.
- Liaise with suppliers and external partners to resolve parts, availability and delivery queries.
- Take ownership of customer enquiries and orders through to completion.
- Produce accurate sales and operational reports covering sales, quotations, margins and backorders.
- Maintain accurate customer, machine, pricing and parts information within ERP systems.
- Support stock and replenishment reviews using sales history, demand and supplier lead times.
- Assist with purchase-order and stock-adjustment proposals.
- Monitor excess, slow-moving and obsolete stock and support agreed improvement actions.
Requirements/Previous Experience
- Previous experience in parts sales, parts advising, sales support, order processing or technical customer service.
- Experience within construction equipment, agricultural machinery, material handling, automotive, commercial vehicles or another technical parts environment is highly desirable.
- Strong ability to identify parts using machine details, catalogues, manuals or technical drawings.
- Excellent customer service and communication skills, with confidence dealing with customers by telephone and email.
- Good commercial awareness, including pricing, discounts, gross margin and customer requirements.
- Strong attention to detail and a highly organised approach to order processing.
- Good Microsoft Excel and general IT skills, with the ability to work confidently with detailed sales and inventory information.
- Experience with construction or heavy machinery parts, including excavators, wheel loaders or similar equipment, would be advantageous.
- Knowledge of service parts, filters, engines, hydraulics, undercarriage, wear parts or ground-engaging tools would be beneficial.
- A proactive, technically curious and commercially minded approach, with the ability to work calmly under pressure and take ownership of customer requirements.
If you have technical parts experience and are looking for your next career opportunity in Portsmouth, I’d love to hear from you.
Apply now or call Lynsey at Key recruitment for more information
Parts Sales Support Specialist in Portsmouth employer: Key Recruitment Limited
Key Recruitment Limited is an excellent employer for Quality Engineers, offering a dynamic work environment that fosters innovation and collaboration. With a strong emphasis on employee growth and development, the company provides opportunities for continuous learning and professional advancement, all while being located in a vibrant area that supports a healthy work-life balance. Employees benefit from a culture that values quality and excellence, making it a rewarding place to contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Sales Support Specialist in Portsmouth
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Parts Sales Support Specialist at Key Recruitment Limited, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Key Recruitment Limited. Tailor your message to explain why you’re drawn to them and how you can contribute as a Parts Sales Support Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Parts Sales Support Specialist in Portsmouth
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Key Recruitment Limited:When writing your cover letter, make sure to tailor your message specifically for Key Recruitment Limited. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Key Recruitment Limited that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Key Recruitment Limited that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Key Recruitment Limited’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
