At a Glance
- Tasks: Be the go-to person for customers, coordinating repairs and ensuring top-notch service.
- Company: Join a family-run automotive organisation with a focus on customer care.
- Benefits: Enjoy a competitive salary of £27,000 and a supportive work environment.
- Other info: Great opportunity for career growth in the automotive industry.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Fluent English, PC skills, and a full UK driving licence required.
This is a large, family-run automotive organisation operating across the South and South-West of England. The focus is on delivering consistently high levels of customer care while maintaining strong relationships with colleagues and manufacturer partners.
The Aftersales Advisor is part of the aftersales department and reports directly to the Service Manager. This role acts as the main link between customers, technicians, and the parts team, ensuring service and repair work is coordinated smoothly, efficiently, and in a professional manner. A key part of the role is to maximise workshop capacity while identifying opportunities to promote additional services, products, and parts where appropriate.
Key Responsibilities
- Assess and confirm customer service and repair requirements.
- Provide clear estimates of expected costs and completion times to manage expectations.
- Arrange courtesy vehicles, collection, or delivery services when required.
- Coordinate workshop activities to ensure all authorised work is completed efficiently.
- Keep customers informed on progress and communicate any additional work or cost changes.
- Produce invoices and process payments upon job completion.
- Prepare and submit warranty claims in line with manufacturer guidelines.
- Work collaboratively within the dealership team to deliver a high standard of customer service.
- Maintain a safe and tidy working environment in line with health and safety requirements.
- Use protective clothing and equipment as required by company procedures.
- Handle waste materials and hazardous substances in accordance with COSHH regulations.
- Undertake additional reasonable duties as required to support business operations.
Skills & Competencies
- Strong ability to plan, prioritise, and meet deadlines.
- Able to quickly understand information and respond appropriately.
- Flexible, with a positive attitude towards change.
- High attention to detail and commitment to accuracy.
- Capable of working effectively under pressure and tight timeframes.
- Responsive to organisational and industry changes.
- Strong work ethic and professional approach.
Essential Requirements
- Fluent written and spoken English.
- Confident using PCs, Microsoft Office, and web-based systems.
- Full, clean UK driving licence.
Desirable Requirements
- Previous experience in a similar role within the automotive or service industry.
- Proven record of strong individual performance and achievement.
Apply now call Lynsey at Key Recruitment for more information.
Aftersales Advisor in Poole employer: Key Recruitment Limited
Join a large, family-run automotive organisation in Poole that prioritises exceptional customer care and fosters strong relationships among colleagues and manufacturer partners. With a supportive work culture, opportunities for professional growth, and a commitment to employee well-being, this role as an Aftersales Advisor offers a rewarding career path in a dynamic environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor in Poole
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on an Aftersales Advisor position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission of delivering top-notch customer care.
✨Tip Number 3
Practice your communication skills! As an Aftersales Advisor, you'll need to keep customers informed and manage expectations. Role-play with a friend to nail down how you’d handle different scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Advisor in Poole
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Aftersales Advisor role. Highlight your relevant experience in customer service and any automotive knowledge you have. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and colleagues, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can keep everyone informed and engaged.
Highlight Your Attention to Detail:The Aftersales Advisor position requires a keen eye for detail, especially when it comes to managing service and repair requirements. Make sure to mention any experiences where your attention to detail made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. We can’t wait to see what you’ve got!
How to prepare for a job interview at Key Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Aftersales Advisor role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you articulate how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high levels of customer care, be prepared to share specific examples from your past experiences where you’ve excelled in customer service. Highlight situations where you managed expectations or resolved issues effectively.
✨Demonstrate Your Team Spirit
The job requires collaboration with colleagues and manufacturer partners. Think of instances where you worked well in a team, perhaps coordinating activities or supporting others. This will show that you can contribute positively to their dealership environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or growth opportunities within the aftersales department. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
