At a Glance
- Tasks: Be the go-to person for customers needing vehicle advice and repairs.
- Company: Join a dynamic automotive service team in Newbury.
- Benefits: Competitive salary, bonus scheme, company car, and 30 days holiday.
- Other info: Full training provided with excellent development opportunities.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: Customer service experience and strong interpersonal skills required.
As a Senior Service Advisor, you will be the focal point for customers requiring advice, servicing, and repairs to their vehicles. You will also manage the flow of information between the workshop and the customer, always delivering excellent customer service.
Your day will include:
- Ensuring the customer receives the best possible customer service and that they are aware of all products and services available.
- Initiating documentation and maintaining customer records and follow up systems.
- Providing customers with estimates and notifying customers promptly when the work is complete.
- Ensuring that all jobs passed for warranty/goodwill submissions are accurately invoiced and costed.
- Preparing and presenting accurate invoices to customers in order to obtain payment in line with company procedures.
- Monitoring progress of jobs in the workshop and advising service reception of any delays or issues.
- Providing guidance and advice on mechanical and diagnostic queries as requested by Technicians.
Hours of work:
- Monday to Friday 08:00 – 18:00 (with 1 hour for lunch)
- Saturday 08:30 – 12:30 (rota)
Requirements:
- Highly developed interpersonal skills and able to demonstrate experience in a customer facing role.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- PC/Web literate.
- Full clean driving licence.
- Retail automotive service experience preferred.
Benefits:
- Highly competitive salary and bonus scheme with use of company car.
- Full training and support to help you immerse yourself in the role.
- 30 days holiday, including Bank holidays plus additional holiday entitlement as recognition of length of service at 5, 10, 15, 20 years anniversary. (Pro rata for part time employees).
- Discounted MOTs, Service & Parts.
- Recommend a Friend Bonus/Introducing a Customer Bonus.
- Life Assurance Benefit.
- Contributory Pension Scheme.
- BEN – Employee Assistance Programme.
- Excellent development opportunities to learn & grow with the business.
- Role dependent – tool box insurance/company car scheme/uncapped earnings potential through commission or bonus structures.
Apply now or call Lynsey at Key Recruitment for more information.
Senior Service Advisor in Newbury employer: Key Recruitment Limited
Join a dynamic team as a Senior Service Advisor in Newbury, where we prioritise exceptional customer service and employee development. With a competitive salary, uncapped earnings potential, and a supportive work culture, you will have access to comprehensive training, generous holiday allowances, and unique benefits like discounted services and a contributory pension scheme. Our commitment to your growth ensures that you can thrive in your career while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor in Newbury
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Senior Service Advisor role. Highlight your customer service skills and any relevant experience in the automotive industry.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Service Advisor in Newbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Advisor role. Highlight your customer service experience and any relevant automotive knowledge. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that relate to the job description and show off your passion for delivering excellent customer service.
Show Off Your Interpersonal Skills:Since this role is all about communication, make sure to showcase your interpersonal skills in your application. We love candidates who can connect with customers and work well with the team, so give us examples of how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive services and repairs. Familiarise yourself with common customer queries and the products and services offered by the company. This will help you demonstrate your expertise and show that you're ready to provide excellent customer service.
✨Show Off Your Interpersonal Skills
As a Senior Service Advisor, you'll be interacting with customers regularly. Practice your communication skills and think of examples from your past experiences where you've successfully handled customer concerns or provided exceptional service. This will help you stand out as someone who can connect with clients.
✨Be Organised
Since the role involves managing information flow and documentation, it’s crucial to showcase your organisational skills. Prepare to discuss how you keep track of customer records and follow-up systems in your previous roles. Bring examples of how you’ve effectively managed multiple tasks at once.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
