At a Glance
- Tasks: Maintain and repair heavy machinery while providing top-notch customer service.
- Company: Leading company in heavy machinery with a focus on customer satisfaction.
- Benefits: Competitive pay, company vehicle, tools, and tech support.
- Other info: Field-based role with travel across the UK and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in the field.
- Qualifications: NVQ Level 3 in relevant engineering and strong diagnostic skills required.
The predicted salary is between 39680 - 43680 £ per year.
My client is seeking an experienced Field Service Engineer to carry out maintenance, diagnostics, repairs, and commissioning of heavy machinery at customer sites across the UK. This role is ideal for a technically skilled engineer who enjoys working independently while delivering a high level of customer service. The successful candidate will be responsible for ensuring equipment reliability, minimising downtime, and supporting customers with effective technical solutions in the field. This is a front‑line brand ambassador role with direct responsibility for customer satisfaction, cost control, and revenue protection.
Key Responsibilities
- Service & Maintenance
- Diagnose and repair mechanical, hydraulic, electrical, and electronic faults
- Carry out servicing, inspections, warranty repairs, and machine commissioning
- Complete major component replacements and software diagnostics
- Customer Support
- Act as the main technical contact on customer sites
- Provide professional updates and operational guidance to customers
- Escalate recurring issues and identify additional service opportunities
- Administration & Compliance
- Complete digital job reports, timesheets, and warranty documentation
- Record labour, parts usage, and maintain van stock accuracy
- Follow HSE procedures and complete site risk assessments
Skills & Experience
- Essential
- NVQ Level 3 or equivalent in Plant, Mechanical, Agricultural, or Heavy Vehicle Engineering
- Experience working on construction plant or heavy equipment
- Strong fault‑finding and diagnostic skills
- Full UK driving licence
- Ability to work independently in field‑based environments
- Desirable
- Manufacturer training or technical accreditation
- Knowledge of LOLER and PUWER regulations
- IPAF, PASMA, or electrical system experience
Personal Qualities
- Self‑motivated with strong problem‑solving ability
- Professional, customer‑focused, and resilient under pressure
- Strong attention to detail and commitment to quality work
- Confident communicating with customers and site personnel
What’s Provided
- Company service vehicle, laptop, mobile phone, specialist tools, and PPE
Additional Information
- Field-based role with UK travel and occasional overnight stays required
Apply now or contact Lynsey at Key Recruitment for more information.
Field Service Engineer – Heavy Machinery (UK, Travel) employer: Key Recruitment Limited
Join a dynamic team as a Field Service Engineer, where your technical expertise will be valued and rewarded. Our company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you stay at the forefront of heavy machinery technology. With competitive pay, a comprehensive benefits package, and the chance to work independently across the UK, this role offers a fulfilling career path for those passionate about delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Heavy Machinery (UK, Travel)
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with heavy machinery before applying. Whether it's through internships or volunteering, showing that you can handle the tools and tackle repairs will make you stand out.
✨Tip Number 2
Network like a pro! Connect with other Field Service Engineers on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've diagnosed and fixed issues in the past. This will demonstrate your technical prowess and customer-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Service Engineer – Heavy Machinery (UK, Travel)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with heavy machinery and field service roles. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your problem-solving skills and customer service experience that align with what we’re looking for.
Show Off Your Qualifications:Don’t forget to mention your NVQ Level 3 or equivalent qualifications in your application. We’re keen on seeing any additional training or certifications you have, especially if they relate to heavy machinery or safety regulations.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Key Recruitment Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy machinery. Be ready to discuss specific repairs or diagnostics you've performed in the past. This will show that you’re not just familiar with the equipment but also confident in your skills.
✨Customer Service is Key
Since this role involves direct customer interaction, think of examples where you've provided excellent customer service. Prepare to share how you’ve handled difficult situations or resolved issues for clients, as this will highlight your ability to be a brand ambassador.
✨Show Your Independence
This job requires working independently, so be prepared to discuss times when you’ve successfully managed tasks on your own. Highlight your problem-solving skills and how you’ve taken initiative in previous roles to ensure equipment reliability and customer satisfaction.
✨Be Ready for Compliance Questions
Familiarise yourself with HSE procedures and regulations like LOLER and PUWER. You might be asked about how you ensure compliance during your work, so having a solid understanding of these regulations will demonstrate your commitment to safety and quality.
