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For Companies At a Glance
- Tasks: Join our team to provide top-notch service and create memorable experiences for customers.
- Company: Be part of a vibrant establishment in St Andrews known for its exceptional hospitality.
- Benefits: Enjoy flexible hours, a fun work environment, and the chance to meet new people every day.
- Why this job: Perfect for those who love interacting with others and thrive in a fast-paced setting.
- Qualifications: National 5 in English and Maths; previous restaurant experience is a plus.
- Other info: Great opportunity for students looking to gain valuable work experience while studying.
Working as part of the team delivering the day-to-day front of house operation with our client in St Andrews ensuring first class levels of service to customers at all times.
Key Responsibilities
- Work with the front of house team to meet and greet customers
- Take orders and serve customers
- Resolve any customer queries and escalate where required to ensure customer satisfaction
- Keep an up to date and comprehensive knowledge of the food and drinks menus
- Assist with cleaning duties as required
Requirements
- National 5 qualifications, or equivalent in English and Maths
- Experience working in a restaurant environment
- Experience in delivering excellent levels of customer service
Waiting Staff employer: Key Personnel
Contact Detail:
Key Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiting Staff
✨Tip Number 1
Familiarise yourself with the menu and any special offerings at the establishment. This will not only help you answer customer queries confidently but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios with friends or family can help you feel more comfortable when interacting with customers and handling their requests.
✨Tip Number 3
Research common challenges faced by waiting staff and think of ways to address them. Being prepared to discuss how you would handle difficult situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the establishment if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Waiting Staff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant industry. Emphasise any roles where you provided excellent customer service, as this is crucial for the waiting staff position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific experiences that demonstrate your skills in meeting and greeting customers or resolving queries.
Showcase Relevant Qualifications: Clearly list your National 5 qualifications or equivalent in English and Maths on your application. This will help demonstrate that you meet the basic requirements for the role.
Prepare for Potential Questions: Think about common interview questions related to customer service and teamwork. Prepare examples from your past experiences that illustrate how you handled difficult situations or contributed to a positive dining experience.
How to prepare for a job interview at Key Personnel
✨Know the Menu Inside Out
Familiarise yourself with the food and drinks menu before the interview. Being able to discuss specific items and make recommendations shows your enthusiasm and readiness to provide excellent service.
✨Demonstrate Customer Service Skills
Prepare examples from your past experience where you successfully resolved customer queries or went above and beyond to ensure satisfaction. This will highlight your ability to handle similar situations in the role.
✨Teamwork is Key
Since you'll be working as part of a front of house team, think of instances where you've collaborated effectively with others. Emphasising your teamwork skills can set you apart from other candidates.
✨Dress to Impress
Make sure to dress smartly for the interview. A professional appearance not only reflects your seriousness about the position but also aligns with the first-class service ethos expected in the role.
