Ticketing Customer Service Assistant

We are looking for ticketing Customer Service Assistants to join the team with our Fife based client.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

These roles are fixed term, initially working Monday to Friday with a few weekend requirements during busy periods.

This role will include

Answering first line queries

Providing world class customer service

Assisting with customer service and ticket operations

Supporting customers through their ticket purchase journey

Provide ticketing app support

Assist with the fulfillment of non digital ticket orders and ongoing ticketing projects

Providing Ad-Hoc administrative support as required

If you have an excellent knowledge of MS Office (Word, Outlook and Excel), some experience working in a customer service role and experience of working with an events booking system this may be the role for you