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- Tasks: Support operations and provide top-notch service to staff and guests.
- Company: Join a dynamic team with a focus on excellence in customer service.
- Benefits: 35-hour work week, potential for overtime, and a supportive work environment.
- Why this job: Be part of a team that values your contribution and enhances guest experiences.
- Qualifications: Scottish National 5 in English and Maths, tech-savvy, and Microsoft Office skills.
- Other info: Great opportunity for personal growth and development in a collaborative setting.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Service Assistant to join the team with our Fife based client.
- Working 35 hours a week Monday to Friday with the possibility of occasional overtime.
- Providing administrative and operational support to the operations team (people, systems, processes).
- Working with internal and external stakeholders and as a member of the accreditation team to provide a first-class experience to staff, contractors, volunteers and guests by ensuring appropriate access into and within sites.
Requirements:
- Scottish National 5 qualifications in English and Maths, or equivalent.
- Ability to learn and use technological systems.
- Experience using Microsoft Office packages, including Word, Excel and Outlook.
Customer Service Assistant in Fife employer: Key Personnel
Contact Detail:
Key Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Fife
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. We want to sound confident and articulate when discussing our skills and experiences, especially how they relate to customer service.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the team dynamics. Plus, it gives us a chance to assess if it's the right fit for us!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and keep us on their radar. It’s a simple way to show our enthusiasm for the position.
We think you need these skills to ace Customer Service Assistant in Fife
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience you have in providing support and working with stakeholders, as this will show us you're a great fit for the team.
Show Off Your Skills: Don’t forget to mention your Scottish National 5 qualifications in English and Maths! Also, let us know about your experience with Microsoft Office packages, as these skills are essential for the role.
Be Personable: In your application, let your personality shine through! We’re looking for someone who can provide a first-class experience, so share any examples of how you've gone above and beyond in customer service before.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the team!
How to prepare for a job interview at Key Personnel
✨Know Your Stuff
Make sure you understand the role of a Customer Service Assistant and the specific tasks involved. Familiarise yourself with the company’s values and how they align with providing a first-class experience. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your administrative skills and ability to work with various stakeholders. Think about times when you’ve successfully used Microsoft Office tools, especially Word and Excel, to solve problems or improve processes.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and how you would handle them. This will not only boost your confidence but also help you articulate your thoughts clearly during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the accreditation process, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
