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For Companies At a Glance
- Tasks: Support operations and provide top-notch service to staff and guests.
- Company: Join a dynamic team with a focus on excellence in customer service.
- Benefits: Enjoy a stable 35-hour work week with potential for overtime.
- Why this job: Make a difference by ensuring everyone has a great experience.
- Qualifications: Scottish National 5 in English and Maths, or equivalent; tech-savvy.
- Other info: Great opportunity to develop skills in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Service Assistant to join the team with our Fife based client.
Responsibilities:
- Working 35 hours a week Monday to Friday with the possibility of occasional overtime.
- Providing administrative and operational support to the operations team (people, systems, processes).
- Working with internal and external stakeholders and as a member of the accreditation team to provide a first-class experience to staff, contractors, volunteers and guests by ensuring appropriate access into and within sites.
Qualifications:
- Scottish National 5 qualifications in English and Maths, or equivalent.
- Ability to learn and use technological systems.
- Experience using Microsoft Office packages, including Word, Excel and Outlook.
Customer Service Assistant employer: Key Personnel
Contact Detail:
Key Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us tailor your answers to show how you fit into their culture and can contribute to their goals.
✨Tip Number 2
Practice common customer service scenarios that might come up during the interview. We can role-play these situations together to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows your interest in the role and gives us a chance to find out more about the team and the work environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed and we can support you throughout the process.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Customer Service Assistant role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to the job.
Show Off Your Tech Skills: Since we’re looking for someone who can handle technological systems, be sure to mention your experience with Microsoft Office and any other relevant software. We love seeing candidates who are tech-savvy and ready to learn!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Key Personnel
✨Know Your Stuff
Make sure you understand the role of a Customer Service Assistant inside out. Familiarise yourself with the responsibilities listed in the job description, especially how you'll be providing support to the operations team and working with various stakeholders.
✨Show Off Your Tech Skills
Since the job requires using technological systems and Microsoft Office packages, brush up on your skills in Word, Excel, and Outlook. Be ready to discuss how you've used these tools in past roles or projects.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in customer service. Prepare examples of how you've handled difficult situations or provided excellent service in the past. This will show that you're ready to deliver a first-class experience.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or what success looks like in this role. It shows your genuine interest and helps you determine if it's the right fit for you.
