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- Tasks: Support operations and provide top-notch service to staff and guests.
- Company: Join a dynamic team with a focus on excellence in customer service.
- Benefits: 35-hour work week, potential for overtime, and a supportive work environment.
- Why this job: Be part of a team that values your contribution and enhances guest experiences.
- Qualifications: Scottish National 5 in English and Maths, tech-savvy, and Microsoft Office skills.
- Other info: Great opportunity for personal growth and skill development.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Customer Service Assistant to join the team with our Fife based client.
- Working 35 hours a week Monday to Friday with the possibility of occasional overtime.
- Providing administrative and operational support to the operations team (people, systems, processes).
- Working with internal and external stakeholders and as a member of the accreditation team to provide a first-class experience to staff, contractors, volunteers and guests by ensuring appropriate access into and within sites.
Requirements:
- Scottish National 5 qualifications in English and Maths, or equivalent.
- Ability to learn and use technological systems.
- Experience using Microsoft Office packages, including Word, Excel and Outlook.
Customer Service Assistant in Cupar employer: Key Personnel
Contact Detail:
Key Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Cupar
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, and think about how your skills as a Customer Service Assistant can align with what they do. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll be interacting with various stakeholders. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and the role. They might even give you a heads-up about what the hiring team is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team. Let’s get you that Customer Service Assistant role!
We think you need these skills to ace Customer Service Assistant in Cupar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Assistant role. Highlight any relevant experience you have in providing support and working with stakeholders, as this will show us you're a great fit for the team.
Show Off Your Skills: Don’t forget to mention your Scottish National 5 qualifications in English and Maths! Also, let us know about your experience with Microsoft Office packages, as these skills are essential for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure to express your enthusiasm for the role without waffling on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Key Personnel
✨Know Your Stuff
Make sure you understand the role of a Customer Service Assistant and the specific tasks involved. Familiarise yourself with the company’s values and how they align with providing a first-class experience. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Highlight your experience with Microsoft Office and any relevant technological systems. Be ready to discuss how you've used these tools in previous roles. If you have examples of how you’ve improved processes or provided excellent customer service, share those stories!
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, especially involving stakeholders or team dynamics. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
