Regional Quality Business Partner

Location: York - Required travel to services in North of England

Reports To: Strategic Quality and Compliance Manager

Job Purpose: We are looking for a Regional Quality Business Partner to work closely with Regional Managers, providing effective and proactive Quality Assurance (QA) services. This role will focus on driving services towards achieving outstanding quality through assessments, quality review visits, and collaboration with service managers. The Quality Partner will produce reports to highlight areas for improvement, work with operational teams to enhance service quality, and develop systems for continuous improvement, always placing the individual needs of service users at the heart of all changes.

Key Responsibilities:

• Conduct regular quality oversight and analysis of services within your designated region.
• Use a range of methodologies to assess and identify risks, developing priorities and plans to address quality concerns.
• Perform quality assurance visits to all services within the region, identifying learning opportunities and providing early warning information to the relevant governance framework.
• Provide practical guidance to service managers on improving service quality and performance.
• Collaborate with service managers to develop and implement new ways of working to improve quality.
• Gather, evaluate, and analyze data to continuously enhance quality measures.
• Identify risks to statutory requirements and ensure appropriate management of these risks with relevant stakeholders.
• Plan and carry out quality review visits, using collected data and service intelligence to inform areas of focus.
• Act as a critical friend to service managers, fostering a productive relationship and helping them achieve the highest standards.
• Drive quality improvement through the use of Quality Improvement Plans.
• Ensure service users’ involvement in quality improvement processes and ensure their voices shape the services provided.
• Contribute to policy reviews and recommend necessary updates.
• Provide advice on relevant legislation and best practices to service managers.
• Lead and support investigations as required by complaints or whistleblowing procedures.
• Occasionally work outside office hours (evenings and weekends) to review service quality.

Personal Development and Training:

• Stay informed about best practices in social care and leadership, ensuring that innovation is promoted and poor practices are challenged.
• Participate in regular support and supervision sessions from line management.
• Take part in professional development opportunities, including conferences and training, to maintain and improve expertise in the role.

Required Skills and Experience:

• Strong understanding of quality assurance processes, especially within the social care and healthcare sectors.
• Ability to assess and monitor service quality, with a focus on risk management and continuous improvement.
• Experience in collaborating with multi-disciplinary teams and working with senior managers to drive improvements.
• Excellent written and verbal communication skills, with the ability to produce clear, actionable reports.
• Proven experience in managing and leading quality improvement initiatives.
• Knowledge of relevant legislation and frameworks in social care and healthcare.
• A professional qualification in a relevant field (e.g., Health & Social Care, Quality Management).
• Ability to travel within the region as required by the role.

Benefits:

• Competitive salary with opportunities for progression.
• Access to professional development and training opportunities.
• A supportive working environment with a focus on well-being and work-life balance.
• Access to employee benefits, including healthcare and pension schemes.
• Opportunities for career development and growth within the organization.