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- Tasks: Lead a dynamic team to enhance customer service and improve processes.
- Company: Join More2Life, a pioneering force in the Equity Release market.
- Benefits: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in helping people secure their retirement.
- Qualifications: Strong communication skills and experience in customer service preferred.
- Other info: Be part of a supportive and ambitious team focused on excellence.
The predicted salary is between 28800 - 43200 £ per year.
We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive. More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We are looking for a strong Team Leader to join our Specialist Servicing function here in our More2Life business area. This specialist team has been created to deal with the technical side of lifetime mortgages such as transfers of equity, invoices, redemptions and discharges, amongst others. The main purpose of this role is to manage the specialist servicing team in their day-to-day communications with customers and to liaise with funders in relation to the repayment of funds.
Main Role & Responsibilities
- Ensure that service levels are achieved on a consistent basis.
- Ensure that clearly defined processes and controls are documented and followed for all of the teams' activities.
- Continuous process improvement, searching for ways to increase the efficiency and quality of all processes and procedures.
- Support the personal performance and career development of all colleagues.
Skills & Experience We Look For
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast paced environment.
- Experience of working within a telephone based customer service led environment with inbound and outbound calls.
- Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
- First class communication skills, both written and verbal.
- Handle all enquiries in a professional, positive and prompt manner.
Core Values
- Ambitious – to break ground to help our customers enjoy a better retirement.
- Supportive – relationships are key to everything we do.
- Personal – going above and beyond to offer exceptional service.
- Integrity – honest, true and transparent in all our relationships.
- Responsive – whatever the challenge we’ll deliver the right result.
- Expert – experts in our field, our thirst for knowledge never stops.
Senior Level Mid-Senior level
Employment Type Full-time
Job Function Other
Customer Service Team Leader in Preston employer: Key Group
Contact Detail:
Key Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for a Customer Service Team Leader role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team leadership. Think about your past experiences and how they align with the role at More2Life. We want to see your passion for helping others and your ability to lead a team!
✨Tip Number 3
Showcase your skills! If you’ve got experience with software like Outlook and Word, make sure to highlight that during your conversations. We love candidates who can demonstrate their technical prowess while managing customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at More2Life.
We think you need these skills to ace Customer Service Team Leader in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant financial services background to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers and how your values align with ours. This is your chance to showcase your personality and demonstrate your understanding of our mission at More2Life.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to reflect your written communication skills, as we value first-class communication in our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Key Group
✨Know Your Stuff
Make sure you understand the ins and outs of lifetime mortgages and the specific services More2Life offers. Brush up on key terms and processes related to equity release, as this will show your genuine interest and expertise in the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you improved processes or supported your colleagues' development. This will demonstrate that you embody the supportive and ambitious values they’re looking for.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to record yourself. This will help you refine your verbal and written skills before the big day.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Prepare by thinking through potential challenges you might face in the role and how you would respond, keeping in mind the importance of integrity and responsiveness.
