At a Glance
- Tasks: Provide exceptional customer service to help clients with their lifetime mortgage needs.
- Company: Join a pioneering financial services brand focused on better retirement solutions.
- Benefits: Enjoy 23 days holiday, pension scheme, and health benefits.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 23481 - 28699 £ per year.
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company. More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We are looking for experienced Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.
Main role & responsibilities:
- Working on the inbound and outbound telephone support line for More2Life customers
- Logging calls notes on CRM system
- Liaising with other servicing teams depending on customer requirements
- Handle all enquiries in a professional, positive and prompt manner.
Required skills & abilities:
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast-paced environment.
- Experience of working within a telephone-based customer service led environment with inbound and outbound calls.
- Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
- First class communication skills, both written and verbal.
Most of all we look for people who display and work around the core values of our business:
- Ambitious - to break ground to help our customers enjoy a better retirement.
- Supportive - relationships are key to everything we do.
- Personal - going above and beyond to offer exceptional service.
- Integrity - honest, true and transparent in all of our relationships.
- Responsive - whatever the challenge we'll deliver the right result.
- Expert - experts in our field, our thirst for knowledge never stops.
Benefits:
- 23 days holiday, plus bank holidays. Rising to 28 days based on length of service
- Additional holiday purchase scheme
- 1 charity day
- Tier 1 pension
- Simply Health Life Assurance
Customer Service Agent in Preston employer: Key Group
At Air Club, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters ambition and expertise in the later life lending market. Our employees benefit from comprehensive support, including a generous holiday allowance, a robust pension scheme, and opportunities for professional growth within a collaborative environment. Join us in making a meaningful impact while enjoying the unique advantages of working with a leading community dedicated to empowering financial advisers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Key Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Key Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Key Group:Your cover letter is your chance to shine! Tell us why you want to work at Key Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Key Group!
How to prepare for a job interview at Key Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
