At a Glance
- Tasks: Manage high-risk loans and support vulnerable customers with empathy.
- Company: Join a supportive team in a leading financial services company.
- Benefits: Generous holiday, enhanced pension, and health benefits.
- Other info: Fast-paced environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication skills and experience in customer service preferred.
The predicted salary is between 26090 - 26090 £ per year.
We are looking for experienced professionals to join our Case Manager department. This team is pivotal to the business, working with vulnerable customers and alongside our internal legal teams to manage high‑risk loans. The role requires first‑class communication skills and exceptional attention to detail.
Main Role & Responsibilities
- Case management of high‑risk loans.
- Work alongside internal legal teams and senior case managers to support litigation cases.
- Support and work alongside bereaved family members and Executors.
- Process legal documentation related to customers’ estates, e.g., grant of probate, POA’s, and court orders.
- Build and maintain relationships with third parties.
- Handle vulnerable customers, showing empathy and building rapport.
Required Skills & Abilities
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi‑task and manage own workload in a fast‑paced environment.
- Experience working within a telephone‑based customer service environment with inbound and outbound calls.
- Experience in the financial services industry, especially mortgage administration and processing, preferred but not essential.
- First‑class communication skills, both written and verbal.
- Handle all enquiries in a professional, positive, and prompt manner.
Benefits
- 23 days holiday, plus bank holidays (rising to 28 days based on length of service).
- Additional holiday purchase scheme.
- 1 charity day.
- Enhanced pension (5% employee and 8% employer).
- Simply Health.
- Life Assurance.
- Enhanced maternity and paternity pay.
Case Manager – High‑Risk Loans & Estates in Preston employer: Key Group
Join a supportive and dynamic team in Fulwood, Preston, where your role as a Case Manager will not only challenge you but also provide the opportunity to make a real difference in the lives of vulnerable customers. With a strong emphasis on employee growth, we offer comprehensive benefits including enhanced pension contributions, generous holiday allowances, and a positive work culture that values empathy and collaboration. Our commitment to professional development ensures that you will thrive in your career while contributing to meaningful outcomes for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager – High‑Risk Loans & Estates in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to case management. Think about how you'd handle vulnerable customers or complex legal situations, and be ready to share your experiences.
✨Tip Number 3
Show off your communication skills! Whether it's in an interview or a casual conversation, make sure to articulate your thoughts clearly and confidently. Remember, first impressions matter!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Case Manager – High‑Risk Loans & Estates in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Case Manager role. Highlight your experience with high-risk loans and any relevant customer service skills. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with vulnerable customers and how your communication skills can make a difference. Let us know why you’re the perfect fit for our team.
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Key Group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of high-risk loans and estates. Brush up on relevant legal documentation like grants of probate and POAs. This will show that you're not just interested in the role but also knowledgeable about the specifics.
✨Showcase Your Communication Skills
Since this role requires first-class communication skills, prepare to demonstrate your ability to handle sensitive conversations. Think of examples where you've successfully communicated with vulnerable customers or managed difficult situations. Practice articulating these experiences clearly.
✨Empathy is Key
This position involves working with bereaved families, so it's crucial to convey empathy during your interview. Be ready to discuss how you've built rapport with clients in the past and how you approach sensitive topics with care and understanding.
✨Demonstrate Your Organisational Skills
With the fast-paced nature of the job, you'll need to manage multiple tasks effectively. Prepare to talk about your time management strategies and how you prioritise your workload. Consider sharing specific tools or methods you use to stay organised, especially if they relate to software like Outlook or Excel.
