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- Tasks: Assist customers with payments and resolve issues while ensuring compliance.
- Company: More2Life is a leading equity release lender, helping thousands monthly since 2008.
- Benefits: Enjoy 23 days holiday, great pension, wellness days, and more perks!
- Why this job: Join a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Experience in mortgage or equity release preferred; strong communication skills essential.
- Other info: Full-time role with opportunities for career progression and development.
The predicted salary is between 24700 - 34680 £ per year.
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK. We are looking for Finance Agents to join our expanding team, to assist customers who wish to make payments to their accounts. What\’s in it for you? 23 days holiday, plus bank holidays. Rising to 28 based on length of service | Additional holiday purchase scheme | 1 charity day | 1 well being day | Great pension! 5% Employee, 8% Employer | Simply Health cashback plan | Life Assurance – x4 salary | Rewarding Staff Referral Scheme | Long Service Award | Enhanced Maternity & Paternity Pay Core Responsibilities: Act with integrity, due skill, care, and diligence in all dealings with customers and 3rd parties Pro-active customer contact to discuss payments, early repayment charges, interest and repayment of the loan by telephone and/or in writing. Work individually and as part of the team to reach satisfactory customer outcomes. Reconciling funds received in the bank, exceptions and the servicing of the funds on the accounts. Adherence to risk and compliance frameworks to ensure that we conform with our legal and regulatory requirements. Act with integrity, due skill, care, and diligence in all dealings with customers and 3rd parties Liaise with other departments within the Company to ensure optimum service for the customer and to minimise risk for the Company. Resolving or escalating payments issues on a timely basis Develop close working relationship with key internal and external stakeholders. Knowledge and Expertise Experience in the Mortgage or Equity Release market would be desirable. Ability to communicate effectively both verbally and in writing. Strong Excel skills Skills & Qualifications: Experience in a similar position is preferred. Excellent communication skills and the ability to develop strong working relationships with both customers and colleagues alike is essential. Most of all we look for people who display and work around the core values of our business: Ambitious – to break ground to help our customers enjoy a better retirement. Supportive – relationships are key to everything we do. Personal – going above and beyond to offer exceptional service. Integrity – honest, true and transparent in all our relationships. Responsive – whatever the challenge we\’ll deliver the right result. Expert – experts in our field, our thirst for knowledge never stops
Payments Servicing agent employer: Key Group
Contact Detail:
Key Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payments Servicing agent
✨Tip Number 1
Familiarise yourself with the Equity Release market and the specific services offered by More2Life. Understanding their products will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, as strong proficiency is mentioned in the job description. Consider taking a quick online course or practicing common functions to ensure you're confident in discussing your abilities.
✨Tip Number 3
Prepare examples of how you've demonstrated integrity and customer service in previous roles. Being able to share specific instances where you've gone above and beyond will resonate well with the company's core values.
✨Tip Number 4
Network with current or former employees of More2Life on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Payments Servicing agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the mortgage or equity release market. Emphasise your communication skills and any previous roles that required customer interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Payments Servicing Agent role. Mention how your values align with those of More2Life, such as integrity and supportiveness.
Highlight Relevant Skills: In your application, specifically mention your strong Excel skills and any experience you have with reconciling funds or handling payments. This will demonstrate your capability for the role.
Showcase Your Customer Service Experience: Provide examples of how you've successfully resolved customer issues in the past. This could be through anecdotes in your cover letter or specific bullet points in your CV.
How to prepare for a job interview at Key Group
✨Show Your Understanding of the Industry
Make sure to research the mortgage and equity release market before your interview. Demonstrating knowledge about the industry will show that you are genuinely interested in the role and understand the challenges and opportunities it presents.
✨Highlight Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to discuss your communication style. Share examples of how you've effectively communicated with customers or colleagues in the past, especially in resolving issues or providing exceptional service.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss specific instances where you've successfully resolved payment issues or handled difficult situations. This will showcase your ability to think on your feet and act with integrity and diligence, which are key qualities for a Payments Servicing Agent.
✨Emphasise Teamwork and Collaboration
The job requires working closely with other departments, so be ready to talk about your experience in team settings. Highlight any collaborative projects you've been part of and how you contributed to achieving satisfactory outcomes for customers.