At a Glance
- Tasks: Manage high-risk loans and support vulnerable customers with empathy and professionalism.
- Company: Join Key Group, a leading brand in financial services focused on better retirement solutions.
- Benefits: Enjoy 23 days holiday, enhanced pension, and additional perks like charity days.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Strong communication skills and experience in customer service; financial services background preferred.
The predicted salary is between 26090 - 26090 £ per year.
£26,090 per year salary
Monday - Friday Office Hours
Onsite role in Fulwood, Preston
Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company. More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.
We are looking for experienced professionals to join us in our Case Manager department. This team is pivotal to the business, working with vulnerable customers and alongside our internal legal teams, to manage our high-risk loans. This role would suit someone with first class communication skills and exceptional attention to detail.
Main role & responsibilities:
- Case management of our high-risk loans
- Work alongside our internal legal teams & senior case managers to support with our litigation cases.
- Support and work alongside bereaved family members and Executors.
- Processing legal documentation in relation to customers estates, for example Grant of probates, POA's and court orders plus many more.
- Building and maintaining relationship with 3rd parties
- Handle vulnerable customers, whilst showing empathy and building rapport
Required skills & abilities:
- Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
- Ability to multi-task and manage own workload in a fast paced environment.
- Experience of working within a telephone based customer service led environment with inbound and outbound calls.
- Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
- First class communication skills, both written and verbal.
- Handle all enquiries in a professional, positive, and prompt manner.
Most of all we look for people who display and work around the core values of our business:
- Ambitious- to break ground to help our customers enjoy a better retirement.
- Supportive- relationships are key to everything we do.
- Personal- going above and beyond to offer exceptional service.
- Integrity- honest, true and transparent in all of our relationships.
- Responsive- whatever the challenge we'll deliver the right result.
- Expert- experts in our field, our thirst for knowledge never stops.
Benefits:
- 23 days holiday, plus bank holidays.
- Rising to 28 days based on length of service
- Additional holiday purchase scheme
- 1 charity day
- Enhanced pension (5% employee and 8% employer)
- Simply Health
- Life Assurance
- Enhanced Maternity and Paternity pay
Case Manager in Nottingham employer: Key Group
Key Group is an exceptional employer, offering a supportive and ambitious work culture that prioritises employee growth and well-being. Located in Fulwood, Preston, our Case Manager role provides a unique opportunity to make a meaningful impact while enjoying competitive benefits such as enhanced pension contributions, generous holiday allowances, and a commitment to professional development. Join us in helping customers unlock a better retirement in a dynamic and empathetic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who know about case management. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your communication skills and attention to detail. Share specific examples from your past experiences that demonstrate these abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Key Group.
We think you need these skills to ace Case Manager in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Case Manager role. Highlight your experience in case management, customer service, and any relevant skills that match what we're looking for. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping vulnerable customers and how your previous experiences have prepared you for this role. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since first-class communication is key for us, make sure to demonstrate your written communication skills in your application. Whether it's through your CV or cover letter, clarity and professionalism are essential. We want to see how you can connect with our customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Key Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager and the specific responsibilities mentioned in the job description. Familiarise yourself with terms like 'high-risk loans' and 'legal documentation' so you can speak confidently about them.
✨Showcase Your Communication Skills
Since this role requires first-class communication skills, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about how you handled difficult conversations or built rapport with vulnerable clients.
✨Demonstrate Empathy and Support
Given that you'll be working with bereaved family members and vulnerable customers, be ready to discuss how you approach sensitive situations. Share stories that highlight your ability to show empathy and support, which are crucial for this role.
✨Highlight Your Attention to Detail
Attention to detail is key in managing legal documents and high-risk loans. Bring examples of how you've successfully managed complex tasks or projects that required meticulous attention. This will show that you can handle the responsibilities of the role effectively.
