At a Glance
- Tasks: Manage complex property and litigation cases while ensuring fair customer treatment.
- Company: Join a leading brand in the Equity Release market with a collaborative culture.
- Benefits: Gain specialist knowledge in a regulated environment with career development opportunities.
- Other info: Be part of a dynamic team focused on continuous improvement and customer outcomes.
- Why this job: Make a real impact by supporting customers and solving challenging property issues.
- Qualifications: Experience in litigation, mortgage servicing, or legal case management is essential.
The predicted salary is between 27000 - 33000 £ per year.
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since its launch in 2008.
We're proud to be one of the UK's leading later life lending brands, offering innovative solutions to help people unlock financial freedom in retirement, and we're passionate about helping our customers and the advisers who support them.
We work collaboratively, championing great customer outcomes, compliance, and going the extra mile.
Join our Property Portfolio Team Are you highly organised, detail-oriented, and looking to develop a career within property, litigation, and mortgage servicing?
We're looking for a Senior Property Portfolio Case Manager to join our growing team.
This is an excellent opportunity for someone who enjoys problem solving, working collaboratively with internal and external stakeholders, and supporting complex property and litigation cases from inception through to resolution.
You'll play a key role in supporting the management of lender in possession properties, litigation cases, and enforcement activities, while ensuring customers are treated fairly and all work is completed in line with regulatory requirements.
This role offers exposure to a broad range of property and litigation processes, making it an ideal opportunity for someone looking to build specialist knowledge within a regulated financial services environment.
What you'll be doing As a Senior Property Portfolio Case Manager, you'll support the day to day management of high risk cases, working closely with Property Portfolio Manager and external partners.
Your responsibilities will include: Supporting the progression of litigation and enforcement cases through administrative and operational activities.
Learning and developing knowledge of pre-litigation, litigation, and enforcement processes across England, Wales, and Scotland.
Assisting with lender in possession property sales, including coordinating with solicitors, asset managers, field agents, and other third parties.
Maintaining accurate and comprehensive case records and ensuring all activity is documented correctly.
Monitoring case progression and escalating delays, risks, customer vulnerabilities, or concerns where appropriate.
Building effective working relationships with internal departments and external partners.
Assisting with team reporting, management information and referral preparation.
Supporting quality assurance activities and ensuring regulatory and procedural standards are maintained.
Processing invoices and undertaking other administrative tasks as required.
Contributing to continuous improvement initiatives and helping to enhance team processes and customer outcomes.
What we're looking for We're looking for someone who is proactive, organised, and keen to learn.
You will have strong attention to detail and the ability to manage competing priorities while maintaining high standards of accuracy.
Essential skills and experience Experience supporting litigation, court administration, enforcement, or legal case management activities.
Experience working within mortgage servicing, arrears management, recoveries, collections, or possession environments.
Knowledge of court procedures and litigation processes across England, Wales, and Scotland.
Experience within property, mortgage servicing, legal services, or a regulated financial services environment.
Exposure to working with solicitors, asset managers, field agents, or other external legal and property professionals Excellent organisational skills with the ability to prioritise effectively.
Clear written and verbal communication skills.
Strong problem solving abilities and a proactive approach to resolving issues.
Confidence in handling sensitive or challenging conversations professionally.
High levels of accuracy and attention to detail.
About you You'll be: Highly organised and dependable.
Customer focused, with a commitment to delivering fair and positive outcomes.
Calm and professional under pressure.
A strong team player who enjoys working collaboratively.
Adaptable and willing to learn new skills and processes.
Motivated to develop your knowledge within property and litigation management.
Committed to producing high quality work and maintaining regulatory standards.
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Senior Property Portfolio Manager in London employer: Key Group
At Air Club, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters ambition and expertise in the later life lending market. Our employees benefit from comprehensive support, including a generous holiday allowance, a robust pension scheme, and opportunities for professional growth within a collaborative environment. Join us in making a meaningful impact while enjoying the unique advantages of working with a leading community dedicated to empowering financial advisers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Portfolio Manager in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Key Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Key Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Key Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Property Portfolio Manager in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Property Portfolio Manager role at Key Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Key Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Key Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Key Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Key Group.
